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Opsmaven
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Lead IT Engineer

Lead IT Engineer

Opsmaven

7 - 10 years

10 - 15 Lacs

hyderabad

Posted:1 day ago| Platform:

Apply

Skills Required

vmware project management dns windows troubleshooting information technology virtualization dhcp firewall system administration

Work Mode

Work from Office

Job Type

Full Time

Job Description

Lead - IT Engineer

Job Location:

Hyderabad ,Telangana(Hitec city)

Job Description

THIS JOB IS FOR YOU IF YOU:

Are an experienced IT support lead, or a professional ready to take on
team leadership responsibilities
.
Can
lead day-to-day IT operations
, ensuring SLA adherence, process compliance, and high-quality service delivery.
Excel at
coaching, mentoring, and guiding
ior team members (Associate Engineer, Engineer, Senior Engineer).
Have strong expertise across Windows, Linux, networking, cloud, and IT security with the ability to manage L1/L2/L3 escalations.
Enjoy partnering with DevOps, HR, Security, and PMO for cross-functional initiatives.
Are ready to take ownership of IT support improvement, governance, reporting, and stakeholder communication.

RESPONSIBILITIES: Team Leadership & Operational Management:

Supervise and mentor IT Support Engineers and iors, drive accountability, and guide skill development.
Assign, review, and approve daily tickets, ensuring timely up and SLA compliance.
Conduct daily/weekly stand-ups to review incident load, priorities, escalations, and resource allocation.
Oversee onboarding/offboarding processes, access provisioning, asset allocation, and compliance checks.

Technical Escalation & Problem Management:

Act as the
escalation point
for complex technical issues across Windows, Linux, network, cloud, and security domains.
Perform advanced troubleshooting and coordinate with DevOps/Infra/Security teams for severity-1 or high-impact incidents.
Lead root-cause analysis (RCA), document preventive actions, and ensure closure on recurring issues.

Process Governance & Quality Assurance:

Enforce ITIL processes for incident, problem, and change management; maintain clear system/support documentation.
Ensure proper documentation of SOPs, runbooks, troubleshooting steps, and asset records.
Conduct regular ticket audits to maintain accuracy, completeness, and adherence to process guidelines.
Identify operational gaps and drive improvements for efficiency, automation, and service quality.

Stakeholder Management:

Collaborate with HR, Admin, PMO, DevOps, Security, and other business units on IT dependencies.
Communicate up proactively on high-impact incidents, changes, and upcoming maintenance.
Act as the pri y point of contact for management regarding IT operations status, escalations, and risks.

Infrastructure & Project Support:

Support planning and execution of infrastructure upgrades, cloud migrations, endpoint rollout, and new tool deployments.
Coordinate technical implementation with DevOps and security teams.
Lead IT initiatives such as asset audits, compliance reviews, license tracking, and vulnerability remediation.

Team Development & Mentoring:

Provide technical guidance, review complex work, and mentor ior members.
Support skill development and certification planning for the team. Conduct performance inputs for appraisals and support workforce planning for shifts and capacity.

EXPERIENCE AND SKILLS: Technical Skills:

Deep expertise in Windows & Linux administration, configuration, performance tuning, and advanced troubleshooting.
Strong networking knowledge including VLANs, routing, firewall rules, DNS, DHCP, VPNs, and connectivity analysis.
Hands-on experience with cloud platforms (AWS/Azure) instance management, IAM, itoring, storage, backups.
Solid understanding of security controls endpoint protection, patching, access governance, compliance.
Experience with server administration, virtual infrastructure (VMware/Hyper-V), backups, DR.
Proficient with itoring tools, asset management systems, identity management solutions, and ticketing platforms.
Ability to design/up SOPs, knowledge base articles, and technical runbooks.

Communication and Behavioural Skills:

Strong leadership capability with the ability to influence, guide, and manage a team.
Excellent communication skills for interacting with users, stakeholders, and management.
Strong ision-making capability under pressure, especially during critical incidents.
High accountability, ownership mindset, and ability to drive operational excellence.
Strong customer service orientation with consistent, professional user engagement.
Ability to manage conflict, coordinate escalations, and maintain positive team dynamics.

Preferred Skills:

Automation:
PowerShell, Bash, Python for system automation.
Virtualization & Cloud
: Strong exposure to VMware, Hyper-V, AWS, Azure.
ITIL/ITSM
: Experience enforcing ITIL processes, RCA documentation, and service governance.
itoring Tools
: Experience with tools like Zabbix, Nagios, Grafana, CloudWatch.
Backup & DR
: Enterprise-grade backup solutions, snapshot management, restoration workflows.
Project Management
: Ability to plan and drive small-to-medium technical projects.
Vendor Management
: Experience coordinating with external vendors for hardware/software issues.

MINIMUM QUALIFICATIONS:

Bachelor s degree in computer science, Information Technology, or a related field.
7-10 years
of progressive experience in IT support, system administration, or IT operations.
Minimum 2+ years of mentoring or guiding a technical team.
Proven experience in managing L2/L3 escalations and high-severity incidents.
Strong understanding of Microsoft 365, identity management, endpoint security, and enterprise IT tools.
Preferred Certifications:
- ITIL Foundation (highly preferred)
- Microsoft MD-100/MD-101 / Azure Fundamentals (AZ-900)
- AWS Cloud Practitioner / SysOps (optional)
- CompTIA Security+ or Network+
- Linux+/RHCSA (optional)
Excellent communication, problem-solving, and team leadership skills.

WHAT S India IT FOR YOUProfessional Growth & Impact:

Strategic Influence: Play a pivotal role in shaping IT and operations strategy, directly impacting business outcomes and customer success.
Career Advancement: Unlock opportunities to progress into senior leadership roles as you de strate ownership, in ation, and measurable impact.
Continuous Learning: Access ongoing training, certifications, and mentorship to stay ahead in technology and leadership.

Work Environment & Culture:

In ative Team: Collaborate with passionate, skilled professionals in a dynamic, forward-thinking environment that values new ideas.
Autonomy & Ownership: Operate with freedom to in ate and improve support practices, backed by a supportive and experienced team.
Client-Centric Mission: Work with stakeholders to deliver co-creation, strategic solutions, and long-term relationships.

Employee Benefits:

Competitive Compen ion: Attractive salary package with performance bonus.
Health & Wellness: Medical insurance.
Paid Time Off: Generous leave policy including vacation and holidays.
Retirement Benefits: PF and Gratuity.
Employee Engagement: Regular team events, recognition programs, and a collaborative culture that values your contributions.

Thank you for your interest in applying for open position at OpsMaven. Please drop in your resume to and our team will connect with you

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