Tech Mahindra hiring For Domestic/International(Blended/Inbound Voice)

Job Description

Tech Mahindra hiring for Domestic/International (Blended/Inbound Voice) Contact- HR Mayuresh 8830743694 8830743694 / Arya 8080888419 / Rajeshwari 8209337412 (Call/WhatsApp) NOTE: Interview process for both verticals will be conducted at Sharda Center, Tech Mahindra between Monday to Saturday - Timing between 11:00am to 5:00pm Work Location for Domestic- Tech Mahindra Sharda Center Opp. to Persistent Systems Erendwane, Nal Stop, Pune Work Location for International- Tech Mahindra Hinjewadi Phase 3(Both Way Cab facility) Role & responsibilities Resolving billing issues using query solving techniques and providing clear and concise information. Answering questions about billing or services. Manage International/Domestic inbound customer calls with a focus on providing exceptional service and resolving inquiries. Listen actively to customer needs, concerns, and feedback, and respond appropriately. Accurately document customer interactions and update records in the CRM system. Collaborate with team members and other departments to resolve complex issues. Required profile Min 06 month of international Voice experience. Freshers can apply for Domestic Inbound Voice Process In Billing (Understanding of recurring bills, Billing cycle Changes, Due date, Prorate charges, Auto-Pay & Surcharges, Service charges and taxes) Experience resolving customer issues in billing, Demonstrated communication skills. The clarity in thought process (Able to articulate his/ her thought) Ability to handle tough situations with customers. Strong ability to multitask and take fast decisions independently. Willing to work in a 24*7 environment (Rotational shifts/5 Days a week). Customer Centric & Logical Thinking & Need to be Enough Spontaneous Ensure Timely & Professional Responses to all Queries. Perks and Benefits (International) Cab Facility both ways [ Pick up and drop within Transport radius. Immense Growth Loyalty bonus upto 20kinterview Rounds: 1st Level - UAT / Operations 2nd Level - Versant [ Need to score 60 and above]