Teammate

Roles and responsibilities:
Deliver exceptional customer service by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction;Research and provide accurate and timely responses to inquiries coming through phone, email, and live chat support channels;Navigate internal and external documentation and resources to provide world-class service;Identify and escalate priority or unresolved issues to appropriate internal teams;Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures;Identify, troubleshoot, and communicate emerging trends and patterns in accomplished issues;Strive for high-standard customer satisfaction and experience and ensure that all calls are handled professionally based on the quality guidelines set by the client;Adhere to established protocols, KPIs, guidelines, and company policies to ensure consistent and standardized delivery of customer service;Foster a collaborative work environment by engaging with team members, supervisors, and other departments to resolve customer issues, share knowledge, and contribute to a positive team atmosphere;Participate in all mandated internal and external training and/or seminars; andGet to know, understand, and comply with TaskUs policies and procedures.Technical skills and qualifications:Must possess at least 1 year of documented customer support experience.Computer literateFluent in the English language, as well as reading and writing in EnglishMust be at least a high school graduateSoft skills:Problem-solving and critical-thinking skillsGreat communication skills, written and oralMust be adaptable and flexible, demonstrating abilities to work with process and information changesEmpathic toward customers and can maintain a customer-centric approachTeam player: acts as a key participant within the internal team and broader company by taking part in department initiatives, providing feedback/updates, promoting collaborative solutions, and supporting colleagues/departmentsOpen to feedback, eager to learn, and can show improvementPersonality traits required:Resilient, calm, and professional when dealing with challenging situationsAdaptable to a dynamically changing businessTrustworthy and reliable with a high level of integrityResourceful, high attention to detail, and the ability to multitask