Posted:1 month ago|
Platform:
Work from Office
Full Time
About The Role 1) Managing outbound server for changes/updates, TS and daily activities 2) Coordinating with vendor, IT, ops and other departments for various daily activities or escalations. 3) Ensure RCA and DNC mails are reverted and actioned within TAT 4) Managing escalations for CC outbound and ensuring customer requests handled within TAT. Monitor and Manage SR TAT. 5) Managing/Maintaining and Uploading Calling Data timely and in the correct format to meet financials and business goals/targets. 6) Offer finder and daily booking activities done and monitored. Refer back and booking wastages to be checked. 7) Conducting regular audits and publishing reports for activities done by off role backend team. 8) Ensure process notes for all backend activities are documented, updated and signed by all stakeholders for audit and monitoring purposes 9) Ensuring all reports are published timely and accurately 10) Managing attrition, absenteeism and schedule adherence of off role backend team. Hiring the right candidate when required. Job Requirements: 1) Knowledge of MS SQL/MY SQL queries and MS Excel is required 2) Good written and spoken communication in English 3) Team handling and coordinating experience would be an advantage 4) Knowledge of outbound calling function.
Kotak Life Insurance
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