Team Member - BPS

Hexaware Technologies

1 - 3 years

1 - 5 Lacs

mumbai pune chennai

Posted:6 days ago| Platform:

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Skills Required

bps cloud operations customer service ecommerce e commerce research

Work Mode

Work from Office

Job Type

Full Time

Job Description

Customer Service Domestic Voice Versant Team Member-BPS
Position Objective CSAs will respond to inbound reseller/customer inquiries.
CSAs will use a wide variety of cloud-based tools to navigate customer accounts, research and review policies, and communicate effective solutions.
Business environment Vertical: Operations Process Name: Seattle Scope: Customer Service
Organization chart Reporting To: Team Leader 2 Job Specifications Executive /Sr. Executive

Qualifications and Technical Competencies Required Education Mandatory

HSC from any stream Desirable: Graduate from any stream Mandatory:
Should be ready to work in flexible shifts Rotating throughout Day/Night and 6 days working
Adherence to company policies, rules and regulations
To follow quality processes thoroughly using checklist standards
Responsible for complying with all QMS and ISMS Policies and procedures

Desirable

Should be comfortable in using the e-commerce website and should be aware about how the ecommerce industry work

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