166 Bps Jobs

Active Listening; Communication Skills; Customer Management; Multitask Handling; Process knowledge; Teamwork Roles and Responsibility Manage and lead a team of professionals in providing software services. Develop and implement process improvements to increase efficiency and productivity. Collaborate with cross-functional teams to achieve business objectives. Provide guidance and support to team members to ensure successful project delivery. Analyze and resolve complex technical issues using problem-solving skills. Ensure high-quality deliverables by setting clear expectations and standards. Job Requirements Strong knowledge of software development life cycles and methodologies. Excellent co...

Business Title - Quality and Food Safety Manager III - India Location - Kandla Key Requirements - Education Qualifications - B.Tech/M.Tech (Chemical/Food) Experience - 15-16 Years Industry: Any reputed FMCG or Vegetable Oil & Fats Industry Technical Skills/Competencies - * Lead, develop and improve the Quality & Food Safety Management Systems in India in line with Global and Regional QFS Strategy to support the business grow. * Ensure that all products produced in Bunge India plants and 2P/3P operations and placed on the market comply with Food Safety & Regulatory requirements and meet customers expectations. * Drive implementation of Global, Regional and QFS strategies & systems to meet Qua...

Education Mandatory : Graduates from any stream or Global Equivalent degree Desirable : NA Experience Minimum 1-year experience as a Team Leader in voice/chat process Minimum of 3 year of work experience in a Voice/chat Program from premium contact centers Technical Competencies: (Job related) Proficient in MS Office Excel, Word and Powerpoint and possess knowledge of GreenBelt, Lean, Scheduling etc Sound Knowledge of monitoring and reporting tools such as Avaya CMS, Aspect, Verint WFO and BI Tools Should be aware of Ecommerce industry and should have used it in daily professional life Soft Skills: Responsible for smooth and efficient day-to-operations within their team Primary objectives of...

Job Description To handle Telecom NON Voice Transactions/Request for India based Telecom service provider using various tools to complete a transaction and ensure that transactions are processed in a timely manner also responsible for processing the transactions with efficient and accurate manner

This position plays a role in the authoring, compilation and peer review of Amgens Periodic Aggregate Safety Reports (PASR) e.g. Development Safety Update Report (DSUR), Periodic Benefit Risk Evaluation Report (PBRER)/Periodic Safety Update Report (PSUR), Semi Annual Safety Update Report (SSUR), Periodic Adverse Drug Experience Report (PADER/PAER), Device PSUR, and country specific reports e g Korea PSUR, Brazil PSUR and Colombia Clinical Research Annual Safety Report Submission and Evaluation form In compliance with global regulatory requirements This role supports the end-to-end writing and documentation process and ensures timelines are met Key Responsibilities:Compilation and authoring o...

The objective of this position is to support theLuminare Health HCM Quality Management (QM)processes by performing clerical and administrative tasks aligned with quality management policies and procedures The role requires leveraging strong analytical, communication, collaboration, and problem-solving skills to ensure the successful execution of assigned responsibilities 1-2 Business environment Vertical: US Healthcare Insurance Process Name: Luminare Health HCM Quality Management Scope: Perform clerical tasks related to quality management policies and procedures as assigned, utilizing analytical, communication, collaboration, and problem-solving skills Perform administrative functions as as...

Overview Track P&L and ensure COC well provided by stakeholders. Provide analysis including evaluating the related KPIs vs. the company targets and direction. Role is responsible for MUs P&L, COC & OCF submissions and reporting as required. This role will require the ability to serve many customers on the MU/BU/Region levels Responsibilities G&A (monthly 2nd week) Develop Planning Model for G&A cost for WECA BU Track & analyze the actual spending by MU & identify the reason of deviation vs. plan/ PY Track and analyze the x-charges, People Cost & T&Es accruals, and actuals Partner with the Finance BPs & with the Business in controlling the spending to deliver the monthly G&A KPIs & targets an...

Minimum Qualifications: CA or CPA with 10-16 years of experience in BPS, preferably with management of real estate projects Bachelor of Commerce Desired Skills : Finance and Accounting Job Function: Business Process Services Job Description: Manage the overall relationship across all service lines on a daily basis on behalf of the supplier. Demonstrate excellent attention to detail. Exhibit excellent written and verbal communication skills to facilitate business partnering. Coordinate and manage the performance of obligations, acting as the primary contact for client executive management. Prioritize and manage multiple deadlines simultaneously. Ensure stakeholder expectations are managed eff...

Location: Thane, Mumbai Shift: US Night Shift (24x5 Rotational Support) Experience Required: 8-12 years Employment Type: Full-Time Job Function: Business Process Services Role: Support Executive Desired Skills: Transition Management Qualifications: Minimum Graduation (Science / Engineering / Finance), Bachelor of Arts Must Have BPS Transition experience Worked as a Transition Manager Work Experience 8 to 12 years of Transition experience Should have experience in BPS Transition Role Summary Understand the customer process and successfully transition the same to the outsourced team Clearly define a project's objectives, scope, and deliverables Estimate and plan personnel, equipment, and finan...

Job Role: SAP CRM Techno-Functional consultant Shift Timings: 5:30PM-2:30AM Location: Pune, Bangalore, Chennai, Noida, Hyderabad Mode: Hybrid Job Description: Min 5 years of relevant experience Candidate should have min 5 years of Techno-Functional experience in SAP CRM Sales, Service & Marketing functionalities, support projects. Should be able to lead design workshops, requirement gathering from business, providing the solutions to the new businesses as and when there is any new change in processes, should be able to handle the project, sub-project and enhancements. Must have experience in SAP CRM Service process along with CRM Billing, integration with ECC system. (E2E Service Process in ...

Position Objective The incumbent would be part of the team and the primary responsibility will be to take care of day to day work allocation to CSAs interacting with client, attending Client calls and other important meetings, Conduct Weekly, SMR, Project Review, Daily Team meetings, etc. Passing on the process updates to the team members, Maintaining Weekly reports, Daily reports and interacting with the process manager and the team to improve the process Business environment Vertical : Operations Process Name: Seattle Scope: Customer Service Organization chart Reporting To: Asst / Deputy Manager Reportees (if Any): 18 20 CSAs

Looking for a skilled Customer Service International Non Voice Supervisor to join our team in Hexaware Technologies Ltd. The ideal candidate will have strong analytical skills and experience in online reputation management, complaint management over emails and social media. Roles and Responsibility Manage customer complaints and feedback via email and social media platforms. Analyze trends and patterns in customer interactions to improve service quality. Develop and implement process improvements to enhance customer satisfaction. Collaborate with cross-functional teams to resolve complex customer issues. Monitor and report on key performance indicators to measure customer service effectivene...

Looking for a skilled Customer Service Domestic Non Voice Lead to join our team at Hexaware Technologies Ltd. The ideal candidate will have excellent communication skills and be able to provide top-notch service to our clients. Roles and Responsibility Manage and oversee the customer service team to ensure timely and effective resolution of customer queries. Develop and implement process improvements to increase efficiency and reduce costs. Collaborate with cross-functional teams to resolve complex customer issues. Analyze customer feedback and suggest changes to improve overall customer experience. Train and coach team members to enhance their skills and knowledge. Monitor and report on key...

Online Reputation Management Complaint Management over emails and social media Strong analytical skills. Required Skills Experience in resolving complaints over social media platforms and emails Exposure and ability to navigate through various tools and applications to deliver the resolution to the customer.

Customer Service International Voice Lead-BPS - Active Listening, Assertive communication, Client Management, Domain expertise, Microsoft Office, Problem Solving, SLA Management, Team Management, Time Management Role Overview The Customer Service International Voice Lead will oversee a team handling international voice-based customer support operations. The role involves ensuring service excellence, meeting SLA targets, driving team performance, mentoring agents, and managing escalations in a fast-paced BPS environment. Key Responsibilities Lead and manage a team of international voice customer service representatives. Monitor daily operations and ensure adherence to SLAs, quality standards,...

Education Mandatory: HSC from any stream Desirable: Graduate from any stream Mandatory Should be ready to work in flexible shifts Rotating throughout Day/Night and 6 days working Adherence to company policies, rules and regulations To follow quality processes thoroughly using checklist standards Responsible for complying with all QMS and ISMS Policies and procedures Desirable: Should be comfortable in using the e-commerce website and should be aware about how the ecommerce industry works

Assertive communication; Computer basic knowledge; Domain expertise; Escalation Management; Linguistic orientation; Multitask Handling; Process Understanding and Improvement; Typing skills 25 WPM with 90 Percent Accuracy

Roles and Responsibility Manage and resolve customer complaints professionally and promptly. Coordinate with internal teams to ensure seamless execution of customer requests and services. Develop and implement process improvements to enhance customer satisfaction and operational efficiency. Analyze customer feedback and suggest changes to products or services. Collaborate with cross-functional teams to achieve business objectives. Identify and mitigate potential risks or issues impacting customer service and operations. Job Requirements Minimum 3 years of experience in customer service and operations or related field. Strong knowledge of customer service principles and practices. Excellent c...

The Inbound Call Centre Team Leader role involves not only leading and motivating the team but also effectively coaching and supporting Specialists This includes overseeing day-to-day activities with a strong emphasis on maintaining and improving service quality Conducting team and one-on-one meetings ensures that the team is consistently updated on relevant issues impacting their role in Customer Care The Team Leader also actively maintains high levels of morale and motivation within the team, serving as a role model for leadership With a problem-solving mindset, the leader encourages initiative-taking to enhance Net Promoter Score (NPS) and minimize customer effort, fostering a customer-ce...

We are looking for a skilled Non Customer Service Healthcare Lead-BPS to join our team at Hexaware Technologies Ltd. The ideal candidate will have a strong background in software services and excellent leadership skills. Roles and Responsibility Manage and lead a team of healthcare professionals to achieve business objectives. Develop and implement process improvements to increase efficiency and productivity. Collaborate with cross-functional teams to identify and prioritize project requirements. Analyze data and metrics to inform business decisions and drive growth. Provide guidance and support to junior team members to enhance their skills and knowledge. Foster a culture of excellence and ...

We are looking for a skilled Non Customer Service Healthcare Supervisor to join our team at Hexaware Technologies Ltd. The ideal candidate will have a strong background in healthcare and excellent leadership skills. Roles and Responsibility Supervise and manage non-customer service healthcare teams to achieve high-quality results. Develop and implement process improvements to increase efficiency and productivity. Collaborate with cross-functional teams to resolve complex issues and enhance customer satisfaction. Analyze data and metrics to identify trends and areas for improvement. Provide guidance and support to team members to ensure they have the necessary resources and training. Foster a...

We are looking for a highly skilled and experienced Human Resource Services Team Member-BPS to join our team at Hexaware Technologies Ltd. The ideal candidate should have excellent communication skills, basic computer knowledge, and domain expertise. Roles and Responsibility Handle escalation management and provide effective solutions. Utilize typing skills with 25 WPM and 90% accuracy in daily tasks. Demonstrate assertive communication and linguistic orientation when interacting with clients and colleagues. Manage multiple tasks simultaneously and prioritize responsibilities effectively. Understand and improve processes to enhance efficiency and productivity. Provide support to the HR team ...

We are looking for a skilled Team Lead with 2 to 7 years of experience to join our team at Hexaware Technologies Ltd. The ideal candidate will have excellent communication skills, active listening abilities, and strong customer management skills. Roles and Responsibility Manage and lead a team of professionals in providing software services. Develop and implement process improvements to increase efficiency and productivity. Collaborate with cross-functional teams to achieve business objectives. Provide guidance and support to team members to ensure successful project delivery. Analyze and resolve complex technical issues using problem-solving skills. Ensure high-quality deliverables by setti...

To handle Telecom Outbound Non-Voice Transactions/Request for India based Telecom service provider using various tools to complete a transaction and ensure that transactions are processed in a timely manner also responsible for processing the transactions with efficient and accurate manner.

About The Role Skill required: Payroll - Payroll Planning and Distribution Designation: Payroll Operations Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We...