2 years

2 - 3 Lacs

Posted:1 day ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

We are looking for a dynamic and people-focused Team Leader to guide, mentor, and inspire our CRC team. The ideal candidate will ensure daily process excellence, drive performance, and create a positive work culture while meeting business goals.

Key Responsibilities

  • Lead and manage a team of Tele-Callers, ensuring daily productivity & quality.
  • Monitor performance (conversion, reachability, and customer satisfaction).
  • Provide coaching, feedback, and motivation to team members.
  • Ensure 100% compliance with process and reporting requirements.
  • Coordinate with Quality, Training, and Management teams for smooth operations.
  • Handle escalations and ensure timely resolution.

What We’re Looking For

  • Minimum 2 years of experience in a call center as a Team Leader
  • Strong communication & leadership skills.
  • Goal-oriented with a problem-solving mindset.
  • Familiarity with Microsoft Excel and reporting practices.

What We Offer

  • Attractive salary + performance incentives.
  • Growth opportunities within the organization.
  • A supportive and professional work environment.
  • Recognition programs and employee engagement activities.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

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