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Mashreq Global Services
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Team Leader\..OPS-Inward Remittances Centre

Team Leader\..OPS-Inward Remittances Centre

Mashreq Global Services

4 - 5 years

10 - 11 Lacs

bengaluru

Posted:2 weeks ago| Platform:

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Skills Required

interpersonal skills operating systems compliance finance banking back office computer operating monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

Verification of transactions within established delivery standards, with accuracy and in compliance with operating procedures.

Excellent communication skills.

Strong interpersonal skills.

4-5 years experience in back office operation with financial industry in remittances department

Good verbal/written communication and computer operating skills.

Good knowledge of general banking rules and regulations.

Checking, verification and authorization of transactions within established delivery standards, to ensure their accuracy, authenticity and compliance with operating procedures.

Contact customers (internal/external) to seek clarification and sort out the issues efficiently and satisfactorily to provide error free service.

Acquire thorough knowledge of processes as well as operating systems and identify trainings to perform assigned task efficiently.

Maintain and update documents and correspondence record systematically to ensure efficient retrieval.

Identify gaps and recommend improvements in system and procedure to enhance efficiency minimize risk and improve delivery standards.

Record data, errors, complaints PMIS accurately and encourage processors for the same, to monitor productivity of each staff and take corrective action wherever applicable.

Attend all inquiries/complaints (internal/external) promptly.

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