Posted:2 months ago|
Platform:
On-site
Full Time
Lead and manage a team of 20–25 customer support associates
Ensure daily targets, quality standards, and SLAs are consistently met
Provide regular coaching, feedback, and team performance evaluations
Handle escalations and resolve customer issues effectively
Generate performance reports and collaborate with senior management
At least 2 years of experience in a call center/BPO environment
Prior experience in handling voice process (inbound/outbound)
Proven ability to lead, motivate, and manage a large team
Excellent communication, interpersonal, and problem-solving skills
Willingness to work in rotational shifts
Growth-oriented work culture
Opportunity to work with a leading client in the food delivery space
Supportive team and leadership
Fast-paced, high-impact environment
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