Team Leader

Job Description

We're Hiring: Team Leader – Voice Process | Writer Information, Hyderabad Writer Information is looking for a dynamic and experienced Team Leader to join our voice process team in Hyderabad. If you’ve got strong leadership skills and a solid BPO background, we want to hear from you! Location : Hyderabad (Work from Office) Experience : Minimum 2 years in a BPO/call center, with team management experience Education : Graduate (Any discipline) Notice Period : Immediate joiners preferred Key Responsibilities : Lead and manage a team of 20–25 customer support associates Ensure daily targets, quality standards, and SLAs are consistently met Provide regular coaching, feedback, and team performance evaluations Handle escalations and resolve customer issues effectively Generate performance reports and collaborate with senior management Candidate Profile : At least 2 years of experience in a call center/BPO environment Prior experience in handling voice process (inbound/outbound) Proven ability to lead, motivate, and manage a large team Excellent communication, interpersonal, and problem-solving skills Willingness to work in rotational shifts Why Join Writer Information? Growth-oriented work culture Opportunity to work with a leading client in the food delivery space Supportive team and leadership Fast-paced, high-impact environment Interested? Apply now or send your resume to akshansh.singh@writerinformation.com