Key Responsibilities: Lead the end-to-end delivery function for Staff Augmentation across IT and Non-IT verticals. Collaborate closely with clients CTOs and CIOs to understand workforce needs and align delivery execution accordingly. Set up and monitor SLAs and robust delivery governance frameworks to ensure timely and quality output. Oversee and optimize client onboarding, workforce deployment, and operational delivery processes. Proactively manage and resolve client escalations while ensuring root cause analysis and process improvement. Implement best practices and continuous improvement frameworks for team performance and client service. Act as the internal voice of the customer and drive alignment between delivery and recruitment teams. Work collaboratively with strategic account managers to balance delivery execution with long-term client success. Team Management: Lead a delivery team comprising of staff augmentation recruiters. Manage and engage with client accounts across multi-city and multi-industry environments. Foster a culture of accountability, responsiveness, and customer-centricity within the delivery function. Preferred Competencies: High ownership and accountability for client satisfaction. Strategic thinking combined with operational execution. Proactive, agile, and solution-oriented mindset. Working Model: Primarily focused on delivery execution (80%) with a strategic oversight (20%) to align long-term client success. Requires flexibility for inter-city travel as per client or delivery needs.

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