*Read Job Description Before Applying* We're Hiring: Corporate Trainer | Agra Are you passionate about empowering others through training? Do you thrive in dynamic environments and love creating impactful learning experiences? Writer Information, a division of Writer Corporation, is looking for a skilled and motivated Corporate Trainer to join our growing team in Agra. About Us: Writer Information is a premier provider of information solutions and services, offering Business Process Services, Secured Storage, Cloud Services, and Digital Solutions. Role: Corporate Trainer Location: Agra Experience: Minimum 2 years in a call center training environment Compensation: As per market rate Notice Period: Immediate Joiner Key Responsibilities: Develop and maintain training content, manuals, and presentations Assess training needs and craft targeted learning programs Conduct training sessions for both new hires and existing employees Monitor and report on training effectiveness and employee performance Maintain accurate training records and gather feedback for continuous improvement What We’re Looking For : Bachelor’s degree in any relevant field Strong verbal and written communication skills Proficiency in MS Office (Excel, Word, PowerPoint) Excellent interpersonal and presentation skills How to Apply: Send your resume to akshansh.singh@writerinformation.com or Send in a DM. Show more Show less

Role & responsibilities Customer Grievance Management: Conduct 8 to 10 customer grievance meetings per month , ensuring prompt resolution and root cause analysis. Act as the escalation point for critical customer issues and follow through till closure. Customer Engagement & Relationship Building: Maintain regular interactions with all organic customers , ensuring high service satisfaction. Proactively extract inorganic business opportunities from the existing organic customer base. Reporting & MIS: Own and manage MIS and reporting related to customer interactions, grievances, service performance, and revenue opportunities. Provide actionable insights through regular dashboards and review reports. Internal Capability Building: Build hands-on expertise in internal tools and platforms like Oneil and Infosmart . Conduct product and process training sessions for the operations and customer service teams to ensure alignment and capability enhancement. Revenue Enablement: Leverage the Customer Service (CS) team to identify and generate inorganic leads and support revenue growth through special projects . Service Innovation: Encourage and implement out-of-the-box service improvement ideas , setting benchmarks for customer satisfaction. Contribute to strategic initiatives to improve operational efficiency and customer experience. Desired Skills & Competencies: Strong communication and interpersonal skills Analytical mindset with a keen eye for detail in reporting Ability to manage and lead customer-facing initiatives Proficiency in CRM or internal tools such as Oneil, Infosmart (training will be provided) Leadership in driving service excellence and innovation Experience in cross-functional coordination with Ops, Sales, and Product teams Qualifications & Experience: Graduate/Post-Graduate in any discipline 46 years of experience in customer support or service delivery, preferably in a mid-management role Experience in handling escalations, grievance redressal, and client relationship management is preferred Work Schedule: Full-time 5 days working (as per organizational norms) Location: Salt Lake, Sector V, Kolkata (On-site)

Company Description Writer Information, a business division of Writer Corporation, is a premier provider of information solutions and services. Our major offerings include Business Process Services, Secured Storage Services, Cloud Services, and Digital Solutions. Leveraging our industry expertise and digital solutions capabilities, we have achieved leadership positions in various sectors such as BFSI, PSU, Pharma, and Healthcare over the last 30 years. Our end-to-end business process services deliver best-in-class solutions and business outcomes through operational excellence, industry expertise, and digital transformation. As one of the largest and most comprehensive Information Management Companies globally, we are also one of the fastest-growing in Asia. Role Description This is a full-time on-site role for a Project Manager - BPO located in Agra. The Project Manager will be responsible for the planning, coordination, and execution of projects. Daily tasks include expediting project timelines, managing logistics, overseeing inspections, and ensuring project deliverables meet quality standards. The role also requires collaborative work with various departments to streamline processes and achieve efficient project outcomes. Experience : 3-5 years of experience in BPO Voice Process as a Assistant Manager/Project Manager/Operations Manager is MUST! Qualifications Project Management and Expediting skills Experience in Logistics Management Inspection and Expeditor skills Strong organizational and communication skills Ability to work collaboratively in an on-site environment Experience in BPO or related industries is a plus Bachelor's degree in Business Administration, Management, or a related field Show more Show less

Key Responsibilities: Lead the end-to-end delivery function for Staff Augmentation across IT and Non-IT verticals. Collaborate closely with clients CTOs and CIOs to understand workforce needs and align delivery execution accordingly. Set up and monitor SLAs and robust delivery governance frameworks to ensure timely and quality output. Oversee and optimize client onboarding, workforce deployment, and operational delivery processes. Proactively manage and resolve client escalations while ensuring root cause analysis and process improvement. Implement best practices and continuous improvement frameworks for team performance and client service. Act as the internal voice of the customer and drive alignment between delivery and recruitment teams. Work collaboratively with strategic account managers to balance delivery execution with long-term client success. Team Management: Lead a delivery team comprising of staff augmentation recruiters. Manage and engage with client accounts across multi-city and multi-industry environments. Foster a culture of accountability, responsiveness, and customer-centricity within the delivery function. Preferred Competencies: High ownership and accountability for client satisfaction. Strategic thinking combined with operational execution. Proactive, agile, and solution-oriented mindset. Working Model: Primarily focused on delivery execution (80%) with a strategic oversight (20%) to align long-term client success. Requires flexibility for inter-city travel as per client or delivery needs.

Writer Information, a business division of Writer Corporation is a premier information solutions and services provider . Our major offerings include Business Process Services, Secured Storage Services, Cloud Services and Digital Solutions. Our industry expertise integrated with our digital solutions capabilities has helped us achieve leadership position for verticals spanning from BFSI, PSU, Pharma and Healthcare sector in the last 30 years. Our end to end business process services are a combination of operational excellence, industry expertise and digital transformation capabilities delivering best-in-class solutions and business outcomes for our customers. WRITER INFORMATION has grown into one of the largest and most comprehensive Information Management Company globally and one of the fastest growing in Asia. The Role Job Title: Project Manager (Assistant Manager - Operations) Location: Agra Experience Required: Minimum 3 years (in a similar AM role in BPO/Call Center operations) Education: Graduate (Bachelor’s degree in any stream) Joining: Immediate Job Summary We are seeking a dynamic and experienced Assistant Manager - Operations to join our team in Agra. The ideal candidate will have at least 3 years of relevant experience in a BPO or call center environment and must have managed a team of over 100 associates. This role demands strong operational expertise, leadership skills, and the ability to drive performance metrics. Key Responsibilities Oversee daily operations and ensure adherence to SLAs and KPIs Manage a large team (100+ associates) including team leaders and support staff Monitor team performance and drive process improvements Identify training needs and coordinate with the training team for skill enhancement Handle escalations, resolve operational issues, and ensure customer satisfaction Coordinate with clients and internal departments to ensure seamless delivery Prepare and present regular reports on operational performance and insights Ensure compliance with company policies and client requirements Ideal Profile Key Requirements Minimum 3 years of experience in an Assistant Manager role in BPO/Call Center operations Proven experience managing large teams (100+ associates) Strong communication, leadership, and problem-solving skills Graduate in any discipline (mandatory) Ability to join immediately Flexible to work in rotational shifts if required Preferred Skills Experience with performance management tools and workforce management Familiarity with CRM and call center software Data-driven mindset with strong analytical capabilities What's on Offer? Opening within a company with a solid track record of success Flexible working options Great work culture Show more Show less

We're Hiring: Team Leader – Voice Process | Writer Information, Hyderabad Writer Information is looking for a dynamic and experienced Team Leader to join our voice process team in Hyderabad. If you’ve got strong leadership skills and a solid BPO background, we want to hear from you! Location : Hyderabad (Work from Office) Experience : Minimum 2 years in a BPO/call center, with team management experience Education : Graduate (Any discipline) Notice Period : Immediate joiners preferred Key Responsibilities : Lead and manage a team of 20–25 customer support associates Ensure daily targets, quality standards, and SLAs are consistently met Provide regular coaching, feedback, and team performance evaluations Handle escalations and resolve customer issues effectively Generate performance reports and collaborate with senior management Candidate Profile : At least 2 years of experience in a call center/BPO environment Prior experience in handling voice process (inbound/outbound) Proven ability to lead, motivate, and manage a large team Excellent communication, interpersonal, and problem-solving skills Willingness to work in rotational shifts Why Join Writer Information? Growth-oriented work culture Opportunity to work with a leading client in the food delivery space Supportive team and leadership Fast-paced, high-impact environment Interested? Apply now or send your resume to akshansh.singh@writerinformation.com

JD for Partnership Manager Business Unit : Partnership & Alliance Function : Sales Based at/Location : Mumbai Position Title/Role : Manager/Senior Manager Broad Role Description We are seeking a dynamic and results-driven Strategic Partnerships Manager to spearhead our alliance and partnership initiatives. In this role, you will be responsible for identifying, negotiating, and managing high-impact partnerships that support our long-term strategic objectives. You'll work cross-functionally with internal stakeholders and external partners to drive growth, innovation, and operational efficiency. Key Role Deliverable Identify and Develop Partnerships: Identify potential partners that align with the company's strategic goals. Develop and nurture these relationships to create mutually beneficial alliances. Strategic Planning: Develop and execute a strategic plan for alliances and partnerships. Ensure alignment with the company's overall business objectives. Negotiation and Deal Management: Lead negotiations to establish partnership agreements. Manage the entire deal life-cycle, from initial contact through to contract signing and implementation. Collaboration: Work closely with internal teams including sales, marketing, product development, and legal to ensure successful partnership execution. Performance Monitoring: Track and analyze the performance of partnerships. Use data to optimize and enhance the value of these relationships. Market Analysis: Stay informed about industry trends and competitive landscape to identify new opportunities for partnerships. Reporting: Prepare regular reports on partnership activities, performance, and outcomes for senior management. Right Person (Qualification & Experience) Minimum 5+ years of experience in strategic partnerships, business development, or alliance management Bachelor's degree in Business Administration, Marketing, Strategy, or a related field MBA or equivalent post-graduate qualification is preferred but not mandatory Personal Attributes Proven track record in identifying, on-boarding, and scaling high-value partnerships Hands-on experience in deal negotiation, contract management, and execution Comfortable managing C-level and senior external/internal stakeholder relationships Exposure to cross-functional environments working with teams such as sales, marketing, legal, finance, and product Data-driven mindset with the ability to interpret metrics, analyze performance, and optimize strategies accordingly

Company Description Writer Information, a business division of Writer Corporation, is a premier information solutions and services provider. We offer Business Process Services, Secured Storage Services, Cloud Services, and Digital Solutions. With over 30 years of industry expertise and integrated digital solutions, we have achieved leadership in sectors such as BFSI, PSU, Pharma, and Healthcare. Our end-to-end business process services deliver best-in-class solutions and business outcomes. Writer Information is one of the largest and most comprehensive Information Management Companies globally and one of the fastest-growing in Asia. Role Description This is a full-time, on-site role for a BPS Sales Manager located in the Greater Kolkata Area. The BPS Sales Manager will be responsible for managing and expanding the business process services portfolio. Day-to-day tasks include identifying new business opportunities, managing client relationships, developing sales strategies, preparing proposals, and leading sales presentations. The role also involves coordinating with internal teams to ensure customer satisfaction and revenue growth. Qualifications Proven sales experience in Business Process Services (BPS) Experience in creating and implementing sales strategies and business development plans Skilled in client relationship management and customer service Strong understanding of BFSI, PSU, Pharma, and Healthcare sectors Excellent communication, negotiation, and presentation skills Ability to work independently and as part of a team Bachelor's degree in Business Administration, Marketing, or related field Previous experience in the information management sector is a plus