Posted:2 days ago|
Platform:
On-site
Full Time
Job Title: Team Leader – Outbound Voice Process (Telesales)
Location: Gurgaon
Salary: Up to ₹45,000/month (based on last drawn salary)
Working Days: Monday to Saturday
Working Hours: 10:00 AM to 7:00 PM
Job Description:
We are looking for an experienced Team Leader with a minimum of 2 years of experience in a BPO outbound voice process, preferably in telesales. The ideal candidate should be performance-driven, target-oriented, and skilled in team management.
Key Responsibilities:
Manage and lead a team of telesales agents
Monitor daily performance and ensure target achievement
Provide coaching, feedback, and training to team members
Handle escalations and ensure excellent customer experience
Track and report team performance metrics
Ensure adherence to process and quality standards
Requirements:
Minimum 2 years of experience as Team Leader in outbound voice (telesales)
Strong communication, leadership, and problem-solving skills
Ability to work in a fast-paced and target-driven environment
Job Types: Full-time, Permanent
Pay: ₹30,000.00 - ₹40,000.00 per month
Benefits:
Schedule:
Language:
Work Location: In person
Expected Start Date: 31/07/2025
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