Team Leader

Teleperformance (TP)

2 - 6 years

3 - 7 Lacs

gurugram

Posted:1 day ago| Platform:

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Skills Required

customer experience bpo operations customer satisfaction compliance leadership process improvement communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a skilled Team Leader to join our Operations team in the International sector. The ideal candidate will have 2 to 6 yrs of experience in a similar role, preferably in BPO or Call Centre industry.

Roles and Responsibility

Lead and manage a team of operations professionals to achieve business objectives.
Develop and implement process improvements to increase efficiency and productivity.
Collaborate with cross-functional teams to resolve operational issues and enhance customer satisfaction.
Analyze performance metrics and provide feedback to team members for growth.
Ensure compliance with company policies and procedures.
Identify and mitigate risks to ensure seamless operations.

Job Requirements

Proven experience as a Team Leader in Operations or a related field.
Strong knowledge of international operations and processes.
Excellent leadership and communication skills.
Ability to analyze data and make informed decisions.
Experience with process improvement initiatives.
Strong problem-solving and conflict resolution skills.
Familiarity with industry-specific software and tools.
A graduate degree is required.

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