Team Leader

Company Description

Protalk Solutions, a subsidiary of Eternity Solutions LLC, New York, offers extensive expertise in consulting, contact center services, robotics, automation, and AI technology solutions. Our team excels in operational expertise and process excellence throughout the customer life-cycle journey. We optimize processes, enhance effectiveness, and rationalize costs through our hybrid services, delivered globally via offshore & onshore facilities in India and the USA. Protalk is dedicated to becoming a strategic partner by leveraging artificial intelligence and advanced technology implementations.

Role Description

Team Leader - Operations

Qualifications

• Team management, leadership, and motivational skills
• Experience in contact center operations and process optimization
• Strong communication and interpersonal skills
• Problem-solving and decision-making abilities
• Knowledge of AI, automation, and technological implementations relevant to contact center services
• Bachelor's degree in Business Administration, Management, or related field is preferred
• Ability to work in a fast-paced, dynamic environment
• Proven experience in managing offshore and onshore teams is a plus