Team leader Outsourced Field Operations (Vehicle Loans & RTO Services) Base Location: Mumbai | Department: Operations / Vendor Management / Field Operations & RTO Coordination Reports to: Manager – Field Operations / Manager– RTO Process Job Summary: We are seeking an experienced Team leader – Outsourced Field Operations to oversee and manage third-party service partners responsible for field activities related to vehicle loan processing, recovery, verification, and RTO coordination across India. This individual will be accountable for ensuring partner performance, operational compliance, and high service delivery standards in line with our vehicle finance business objectives. Key Responsibilities: 1. Pan-India Vendor Oversight – Field Operations Manage and coordinate outsourced agencies across multiple cities for field tasks such as customer verification, loan documentation, repossession, recovery, and RTO-related services. Ensure adherence to SLAs and turnaround times (TATs) for all field activities. 2. RTO Services & Compliance Management Supervise partners handling RTO work, including registration, hypothecation, NOC issuance, and ownership transfer. Monitor regulatory compliance, documentation accuracy, and process timelines. 3. Performance Monitoring & Governance Define performance KPIs for partner agencies and conduct monthly performance reviews. Identify underperforming geographies or partners and implement corrective action plans. 4. Field Force Quality & Audit Conduct audits of partner field staff for process adherence, conduct, and customer handling. Ensure field agents are trained and comply with legal and regulatory guidelines. 5. Contract & Commercial Management Support contract drafting, pricing negotiations, onboarding, and renewals for vendors. Review and validate partner invoices against performance to control costs. 6. Technology & Reporting Collaborate with tech/product teams to digitize field ops workflows, e.g., mobile apps for field agents, real-time reporting, geo-tagging. Maintain MIS, dashboards, and data-driven insights for decision-making. Qualifications & Experience: Bachelor’s degree 2–4 years of experience in managing outsourced field operations in NBFCs, banks, or vehicle finance companies. Strong experience in managing vehicle finance, verification, and RTO service partners. Good understanding of vehicle loan lifecycle, RTO processes, and regional compliance. Proven ability to handle large field teams through third-party vendors. Key Skills: Strong vendor management and negotiation skills Knowledge of RTO and legal documentation processes Excellent coordination and stakeholder management Analytical mindset with familiarity in dashboards, Excel, MIS Fluency in English and at least one regional language preferred Understanding of collections best practices and RBI fair practices code Travel Requirements: Must be willing to travel 10–30% across India for audits, reviews, and partner development. What We Offer: A high-impact, visible leadership role in a growing vehicle finance business Opportunity to work with leading vendors across India Competitive compensation and benefits Collaborative, agile, and performance-driven work culture