Team Leader Operations

Teleperformance (TP)

2 - 7 years

2 - 6 Lacs

Kolkata

Posted:1 day ago| Platform:

Apply

Skills Required

operations operations management customer satisfaction customer feedback customer service leadership skills leadership crm customer support customer experience monitoring tools

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibility

Manage and lead a team of customer support representatives to achieve high levels of customer satisfaction.
Develop and implement process improvements to increase efficiency and productivity.
Analyze customer feedback and implement changes to improve the overall customer experience.
Collaborate with other teams to resolve complex customer issues.
Train and coach new hires to ensure they meet performance expectations.
Monitor and report on key performance indicators to senior management.

Job Requirements

Proven experience as a Team Leader or similar role in a customer-facing environment.
Strong knowledge of customer service principles and practices.
Excellent communication and leadership skills.
Ability to work in a fast-paced environment and adapt to changing priorities.
Strong analytical and problem-solving skills.
Experience with CRM software and call monitoring tools.
A Bachelor's degree is required. assistance.

contact HR: Yamanur 9449900627

yamanurappa.kuri@teleperformancedibs.com

More Jobs at Teleperformance (TP)

Customer Support Executive || Voice

Bengaluru

1.0 - 3.0 yrs

INR 1 - 2 Lacs

Customer Care Executive - Voice Process

Bengaluru

1.0 - 3.0 yrs

INR 1 - 2 Lacs

It Service Desk Analyst

Hyderabad

1.0 - 4.0 yrs

INR 1 - 4 Lacs

Back Office Executive AML/KYC

Mumbai

1.0 - 4.0 yrs

INR 4 - 4 Lacs

Recruiter

Thane

Experience: Not specified

INR 1 - 4 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.