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Channel Team Lead - AMZL , Last Mile - Operations

Channel Team Lead - AMZL , Last Mile - Operations

Amazon

5 - 10 years

5 - 10 Lacs

Chennai

Posted:1 day ago| Platform:

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Skills Required

analytical skills quality standards performance management people management skills customer service customer experience site lead marketing communication operations recruitment

Work Mode

Work from Office

Job Type

Full Time

Job Description

Essential Functions
Defining , building and executing the delivery process from delivery station to customer address Engage closely with the delivery team including associates, developing and maintaining a highly motivated and performance driven team. Continuously improve the delivery process and attain a sustained level of delivery performance, through process and training improvements. Initiates improvements to enhance quality standards, reduce waste, and eliminate unnecessary work. Analysis of the data reports to identify performance bottlenecks and improve performance Essential Skills Strong leadership capabilities and people management skills Ability to work under pressure situations Good communication skills. Ability to communicate and explain to individuals the team, what needs to be achieved for the Delivery Center /Amazon to achieve its objectives. Listening skills: Gains input and commitment from all involved in delivering their specific part. Strong Bias for great customer service: Engage the Team in developing their understanding of Customer Experience and knowledge of what Customers actually needs/expects. High Ownership: Follows through to ensure the delivery of changes/solutions/services that fulfill the Customer s needs. Analytical Skills: Effectively analyze and interpret information, identifying validating the key facts, including reviewing alternatives to determine advantages and associated risks. Related skills : Background on marketing, End-end sales, Experiences with people management and basic data analytical skills. Bachelors degree Bachelors degree in marketing, communications, business, or equivalent

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Channel Team Lead - AMZL , Last Mile - Operations