Team Leader - Operations

Job Description

job description: Experience: 4+ required exp handling team 2+ 1. Manager Operation positions Team Manager Location – Chennai No of Positions - 2 Key skills: Initial setup, Loan origination, Loan setup Notice period – Immediate to 30 days 2. Team Manager Location – Chennai No of Positions - 1 Key skills: US Mortgage Notice period – Immediate to 30 days 3. Team Manager Location – Coimbatore No of Positions - 1 Key skills: Disclosure Notice period – Immediate to 30 days Location – India Land IT Park, Coimbatore & Gateway IT Park, New Perungalathur Skills – Excellent communication skill. Responsibilities: Ensure the process is executed as per Standard Operating Procedure. Providing team guidance and coaching to individual associates who fall below desired performance. Continuously contribute towards process improvement. Align team members with onshore team needs, allocate target and tool usage to support task performance. Track the process for workflow, tracking team performance, deployment of resources and capacity planning. Review the performance on the key process metrics and conduct RCA to improve quality parameters. Act as process SME and manage additional responsibilities by providing extended cover to the team. Ensure daily work is managed within specified / agreed timeframe / timeline. Effectively manage shift operations and leave planning. Qualification & Core Competencies: Minimum 7 to 9 years of team handling experience Handled at least a team size of minimum 15 members. Excellent command of the English language being fluent in spoken and written. MS Office application suite (preferably Word, Excel & PowerPoint). Good analysis and problem-solving skills Strong control awareness. Ability to build and motivate team. Job Type: Full-time Pay: ₹183,992.48 - ₹1,072,625.11 per year Benefits: Health insurance Schedule: Night shift US shift Ability to commute/relocate: Perungudi, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred) Education: Bachelor's (Required) Language: English (Required) Shift availability: Night Shift (Required) Work Location: In person Application Deadline: 30/06/2025