Join our Finance Country Controlling Competency, service line at DHL Global Forwarding, Freight (DGFF) GSC Global Service Centre! Job Title: Team Leader - FCCC RCS Grade : L Job Location: DHL Global Forwarding, Freight (DGFF) GSC, India (Mumbai) In this role, you will have the opportunity to participate, analyse, & shape Country Controlling & compliance data & reporting. In this role, you will have the opportunity to lead a team of professionals, aligned with Finance Controlling, and be responsible for process, stakeholder & employee management. You will ensure delivery of services are in accordance with the company policies and guidelines, and you will embed continuous improvement mindset & practices, within the team. Key Responsibilities: Support Country Controlling team with Finance Controlling and Analytics topics Cost Controlling Revenue Analytics Estimate Ledger controlling – (Accrual / WIP / Suspense A/c) Gross Profit share, distributions & Analysis Monthly & Quarterly Management Review Deck Volume Statistics Reporting & Analysis P&L / Balance Sheet & Key Ratio Analysis Steering Logic- Preparing profitability analysis to support business decisions Creating finance reports and management presentation decks CREST reporting and reconciliation FORWIN reporting Headcount Reporting Monthly Metrics and other management reporting requirements as per MEC of the country Supervise staff in accordance with company policies and procedures. Establish employee goals and conduct employee performance reviews. Provide inputs towards staff scheduling to include - work assignments/rotations, employee training, employee vacations, employee breaks, overtime assignment, back-up for absent employees, and shift rotations. Participate in problem solving and process improvement process together with team manager. Evaluate department processes, recommend, and coordinate required changes based on process analysis. Provide personalized coaching and mentorship to team members, nurturing their development and optimizing their performance. Assist staff to resolve complex problems and responsible for quality control. Lead hands-on training sessions and address specific training requirements of team members. Interact with the countries and co-ordinate with multiple stations and stakeholders to ensure correct and timely documentation/completion to the customer. Work closely with colleagues in the business to identify solutions, best practices and KPIs to improve existing processes. and smooth functioning of the unit. Drive Employee Engagement and Customer Satisfaction Processes. To have a periodic meeting with the team members to discuss on the productivity and feedback. Monitor Key deliverables for process Associates on continuous basis Required Skills/Abilities: Graduate (specialization in Accounts) Intermediate pass of CA/CWA, or MBA / post graduates of commerce Minimum 2 years of team leadership experience (not applicable to internal candidates) 3 –5 years’ experience in logistics back office, especially in Finance Controlling Good Communication (verbal and written) and interpersonal skills. Good analytical skills Good People management Skills Computer knowledge (word, excel, power point) Influencing skills to persuade others and gain support for ideas and approaches. Strong planning and organizing capabilities to set and achieve goals effectively Customer-oriented mindset with the ability to understand and meet business partners' needs
Join our first line of leadership team at DHL Global Forwarding, Freight (DGFF) GSC Global Service Centre! Job Title: Team Leader Job Location: DHL Global Forwarding, Freight (DGFF) GSC, Vikhroli, Mumbai In this role, you will have the opportunity to lead a team of associates/members, and be responsible for process, stakeholder & employee management. Key Responsibilities: Supervise staff in accordance with company policies and procedures. Establish employee goals and conduct employee performance reviews. Provide inputs towards staff scheduling to include - work assignments/rotations, employee training, employee vacations, employee breaks, overtime assignment, back-up for absent employees, and shift rotations. Participate in problem solving and process improvement process together with team manager. Evaluate department processes, recommend, and coordinate required changes based on process analysis. Assist to meet performance targets. Assist staff to resolve complex problems and responsible for quality control. Interact with the countries and co-ordinate with multiple stations and stakeholders to ensure correct and timely documentation/completion to the customer. Work closely with colleagues in the business to identify solutions, best practices and KPIs to improve existing processes. Drive Employee Engagement and Customer Satisfaction Processes. To have a periodic meeting with the team members to discuss on the productivity and feedback. Monitor Key deliverables for Process Associates on Continuous Basis Required Skills/Abilities: Graduate (bachelor's degree from a recognized University in any discipline) Minimum 3 - 5 years' experience in team handling Logistics Experience Good Communication (verbal and written) and interpersonal skills. Good People management skills Computer knowledge (word, excel, power point) Join our team at DHL Global Forwarding, Freight (DGFF), Shared Services (GSC), a Great Place to Work certified organization and as a part of a forwarding division, proud recipient of multiple prestigious awards, including Top Employer in India, Top Employer Asia Pacific, and Top Employer Global. Apply now and embark on an exciting journey with us! Why Join Our Shared Services (GSC) Team? At GSC, you will be part of a strong team that respects its employees, society, and the environment. You will interact with people from all over the world and get the chance to experience the unique international spirit of GSC DHL. We offer benefits and programs to help you manage your time at and away from work, enabling a healthy work/life balance. With highly competitive compensation, incentive, and bonus plans, we recognize and reward your hard work. As one of the top captive shared services globally (recognized by SSON), GSC offers a wide range of interesting job challenges and opportunities in our different Centers based in 5 countries. Our performance management system supports us in recognizing your potential, evaluating your performance, and continuously planning the development of your career within GSC and within our DHL group. We will always enable you to take on responsibility and encourage your growth, personally and professionally. As the Global Service Center, we offer wide range of services to our business partner spread across more than 100 countries. GSC has experienced, diverse, and passionate team of 4600+, that value adds to our Business Partners through our expertise in process and service management, enabled with technology and robust people culture.
Job Title: Manager OpEx Job Location: Mumbai As an OpEx manager you will be responsible to foster a culture of Continuous Improvement across the organization by implementing structured initiatives, enhancing process excellence through Lean and Six Sigma methodologies, and empowering employees with training and mentorship to drive sustainable operational enhancements. Key Responsibilities: Building a Culture of Continuous Improvement (First Choice) Promote a Continuous Improvement mindset through structured initiatives Launch engagement programs and workshops to cultivate the culture of Continuous Improvement at all levels Work with leadership to embed Continuous Improvement principles in daily operations Change Management & Stakeholder Engagement Implement change management strategies for effective adoption of First Choice Collaborate with senior leadership and teams to enhance process excellence Act as a change agent to nurture a continuous improvement culture Process Improvement & Optimization Lead process transformation initiatives using Lean and Six Sigma Identify inefficiencies and enhance process effectiveness Apply structured problem-solving techniques for sustainable improvements Training, Coaching & Capability Building Provide Lean and Six Sigma training to develop internal capabilities Mentor employees on First Choice methodologies and best practices Create structured learning paths to improve process skills Governance & Performance Measurement Establish governance to track progress on process maturity and performance metrics Lead forums to review First Choice initiatives and ensure accountability Present insights and recommendations to senior leadership Educational Qualifications: Bachelor's degree (any) Lean Six Sigma Green Belt or equivalent certification 3+ years of experience in continuous improvement initiatives Expertise in lean management practices and tools Strong analytical skills with the ability to present actionable insights Strategic thinker focused on measurable outcomes Excellent communication and stakeholder management abilities Proficient in project management with attention to detail Change management expertise to drive adoption Collaborative skills with diverse teams
Join our Finance team at DHL Global Forwarding, Freight (DGFF) GSC Global Service Centre! Job Title : Specialist Collection (Order to Cash) Job Location : Mumbai (Vikhroli) Business Area : GSC, DGFF Department : Delivery (FIN) Career Level : M Shifts : Australian (2am to 11am) Are you dynamic and results-oriented with a passion for logistics? Join our high-performing Global Shared Services Team (GSC) at DHL Global Forwarding, Freight (DGFF); a Great Place to Work certified organization and one of the “Top 20 most admired Shared Services Organizations in 2022” by the independent global Shared Services & Outsourcing Network (SSON). We are the captive Shared Service Provider for DHL Global Forwarding and DHL Freight (DGFF). We are an organization of more than 4,600 colleagues complemented by approximately 500 virtual FTE (i.e., bots applied in process automation). Our colleagues are based across six service delivery centres in Mumbai, Chennai, Chengdu, Manila, Bogota & Budapest. You will interact with people from all over the world and get the chance to work in a truly international organization. KEY RESPONSIBILITIES 1. Customer Engagement : Reach out to end customers through voice and non-voice processes to share Statements of Accounts (SOAs) within the defined turnaround time (TAT). 2. Dunning : Ensure timely follow-up on payments and manage the dunning process for overdue payments by sending reminders as per the standard operating procedures. 3. Collection Management : Capture and update the Promise-to-Pay (PTP) dates in the Collection Tool (MA!N) after customer interactions. Shall be responsible for follow up on any payment advice not received on time from the customer. 4. Dispute Management : Document and investigate customer disputes regarding non-payment or partial payment of invoices. Collaborate with internal teams to resolve issues. 5. Escalation Management : Escalate any unresolved disputes, payment issues, or other concerns that could delay payment to senior management or relevant teams for timely resolution. The goal is to ensure payments are collected as per the agreed terms. 6. Bookkeeping : Send the payment details for posting and allocation, as outlined in the payment advice, to the CashApps Team for processing in the accounting system. 7. Account Reconciliation : Conduct regular account reconciliations with customers to address any discrepancies between their records and internal system balances and obtain balance confirmations as needed. 8. Reporting : Maintain detailed records of customer interactions, payment statuses, and disputes, generate regular reports to assess payment performance and outstanding balances, and report any issues, trends, or anomalies related to collections and disputes. 9. Database Upkeep : Ensure the customer database is kept up to date by collaborating with relevant teams to update contact details, such as changes in the contact person, and maintain accurate records. 10. Professionalism : Maintain a calm, patient, and respectful attitude during all customer interactions, always uphold a professional appearance and demeanour, and ensure a positive experience, even in challenging situations. 11. Ad hoc Task : Any additional tasks assigned based on specific circumstances and requirements. REQUIRED SILLS Good knowledge of logistics and collections back-office operations. Strong knowledge of collections processes, including payment follow-up and dunning. Ability to record, track, and resolve disputes efficiently while collaborating with internal teams. Possessing excellent verbal and written communication skills, with the ability to explain complex issues clearly and professionally, while maintaining a presentable appearance and interacting effectively with customers and internal stakeholders Possess the ability to independently manage account reconciliations and resolve discrepancies with customers. Proficient in maintaining accurate customer records and collaborating with relevant teams to ensure contact and account information is consistently updated. REQUIRED QUALIFICATIONS Bachelor’s degree in Commerce, Finance, Business Administration, or equivalent related field. Master’s degree in a relevant field (e.g., MBA, Finance, or Supply Chain Management) is highly desirable. A minimum of 3 years of experience in Order to Cash processes or a related financial operations role. Willingness to work across different time zones and flexible shift hours to support global operations. Proven track record in managing efficient collections processes, with the ability to meet collection targets. Proficiency in utilizing financial software and systems (e.g., Oracle, Basware), with the ability to quickly adapt to new technologies. Apply now and embark on an exciting journey with us! We offer: We recognize and reward your hard work through a competitive compensation and performance-based incentive. We empower you to learn and grow through training that gives you the knowledge, skills, and abilities to develop into your role and a great range of resources to support your future career aspirations & personal development. Flexible work arrangements to support work/life balance. Generous paid time off: Privilege (earned leave). Comprehensive medical insurance coverage including voluntary parental cover (applicable for IN only) Recognition & Engagement culture By joining one of the world's leading logistics companies, you have a chance to explore a wide range of interesting job challenges and opportunities across our GSC service lines and in our different divisions around the globe. The largest global network with over 30,000 passionate employees. The most efficient processes and fastest response times. The best solutions and customer service