Specialist OTC

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Business

Department

Shifts

Are you dynamic and results-oriented with a passion for logistics? Join our high-performing Global Shared Services Team (GSC) at DHL Global Forwarding, Freight (DGFF); a Great Place to Work certified organization and one of the “Top 20 most admired Shared Services Organizations in 2022” by the independent global Shared Services & Outsourcing Network (SSON).

We are the captive Shared Service Provider for DHL Global Forwarding and DHL Freight (DGFF). We are an organization of more than 4,600 colleagues complemented by approximately 500 virtual FTE (i.e., bots applied in process automation). Our colleagues are based across six service delivery centres in Mumbai, Chennai, Chengdu, Manila, Bogota & Budapest. You will interact with people from all over the world and get the chance to work in a truly international organization.

KEY RESPONSIBILITIES

Customer

Dunning

Collection

Dispute

Escalation

Bookkeeping

Account

Reporting

Database

Professionalism

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REQUIRED SILLS

• Good knowledge of logistics and collections back-office operations.
• Strong knowledge of collections processes, including payment follow-up and dunning.
• Ability to record, track, and resolve disputes efficiently while collaborating with internal teams.
• Possessing excellent verbal and written communication skills, with the ability to explain complex issues clearly and professionally, while maintaining a presentable appearance and interacting effectively with customers and internal stakeholders
• Possess the ability to independently manage account reconciliations and resolve discrepancies with customers.
• Proficient in maintaining accurate customer records and collaborating with relevant teams to ensure contact and account information is consistently updated.

REQUIRED QUALIFICATIONS

• Bachelor’s degree in Commerce, Finance, Business Administration, or equivalent related field.
• Master’s degree in a relevant field (e.g., MBA, Finance, or Supply Chain Management) is highly desirable.
• A minimum of 3 years of experience in Order to Cash processes or a related financial operations role.
• Willingness to work across different time zones and flexible shift hours to support global operations.
• Proven track record in managing efficient collections processes, with the ability to meet collection targets.
• Proficiency in utilizing financial software and systems (e.g., Oracle, Basware), with the ability to quickly adapt to new technologies.

Apply now and embark on an exciting journey with us! We offer:

• We recognize and reward your hard work through a competitive compensation and performance-based incentive.
• We empower you to learn and grow through training that gives you the knowledge, skills, and abilities to develop into your role and a great range of resources to support your future career aspirations & personal development.
• Flexible work arrangements to support work/life balance.
• Generous paid time off: Privilege (earned leave).
• Comprehensive medical insurance coverage including voluntary parental cover (applicable for IN only)
• Recognition & Engagement culture

By joining one of the world's leading logistics companies, you have a chance to explore a wide range of interesting job challenges and opportunities across our GSC service lines and in our different divisions around the globe.

• The largest global network with over 30,000 passionate employees.
• The most efficient processes and fastest response times.
• The best solutions and customer service