Team Leader - Operations

Join our first line of leadership team at DHL Global Forwarding, Freight (DGFF) GSC Global Service Centre! Job Title: Team Leader Job Location: DHL Global Forwarding, Freight (DGFF) GSC, Vikhroli, Mumbai In this role, you will have the opportunity to lead a team of associates/members, and be responsible for process, stakeholder & employee management. Key Responsibilities: Supervise staff in accordance with company policies and procedures. Establish employee goals and conduct employee performance reviews. Provide inputs towards staff scheduling to include - work assignments/rotations, employee training, employee vacations, employee breaks, overtime assignment, back-up for absent employees, and shift rotations. Participate in problem solving and process improvement process together with team manager. Evaluate department processes, recommend, and coordinate required changes based on process analysis. Assist to meet performance targets. Assist staff to resolve complex problems and responsible for quality control. Interact with the countries and co-ordinate with multiple stations and stakeholders to ensure correct and timely documentation/completion to the customer. Work closely with colleagues in the business to identify solutions, best practices and KPIs to improve existing processes. Drive Employee Engagement and Customer Satisfaction Processes. To have a periodic meeting with the team members to discuss on the productivity and feedback. Monitor Key deliverables for Process Associates on Continuous Basis Required Skills/Abilities: Graduate (bachelor's degree from a recognized University in any discipline) Minimum 3 - 5 years' experience in team handling Logistics Experience Good Communication (verbal and written) and interpersonal skills. Good People management skills Computer knowledge (word, excel, power point) Join our team at DHL Global Forwarding, Freight (DGFF), Shared Services (GSC), a Great Place to Work certified organization and as a part of a forwarding division, proud recipient of multiple prestigious awards, including Top Employer in India, Top Employer Asia Pacific, and Top Employer Global. Apply now and embark on an exciting journey with us! Why Join Our Shared Services (GSC) Team? At GSC, you will be part of a strong team that respects its employees, society, and the environment. You will interact with people from all over the world and get the chance to experience the unique international spirit of GSC DHL. We offer benefits and programs to help you manage your time at and away from work, enabling a healthy work/life balance. With highly competitive compensation, incentive, and bonus plans, we recognize and reward your hard work. As one of the top captive shared services globally (recognized by SSON), GSC offers a wide range of interesting job challenges and opportunities in our different Centers based in 5 countries. Our performance management system supports us in recognizing your potential, evaluating your performance, and continuously planning the development of your career within GSC and within our DHL group. We will always enable you to take on responsibility and encourage your growth, personally and professionally. As the Global Service Center, we offer wide range of services to our business partner spread across more than 100 countries. GSC has experienced, diverse, and passionate team of 4600+, that value adds to our Business Partners through our expertise in process and service management, enabled with technology and robust people culture.