Team Leader - Operations

ROLES AND RESPONSIBILITES OF TEAM LEADER : 1. Overall accountable for assigned outlets, and report to Operational Manager. 2. To support operation manager in smooth operations of the outlets. 3. Ensure all licences are renewed regularly (FSSAI, Trade Licence, etc.,) 4. Educate outlet in charge on SOP. 5. Identify and propose corrective actions / plans to increase sales to the OperationalManager 6. Stock management within the outlets, ensure adherence to procedures thereby minimizing/ stock accumulation/ stock shortage/ loss. 7. Supervise and ensure the quality of the products. 8. Replacement of outlet staffs within minimum timeline. 9. follow on time payment of outlet rent, EB and maintenance. 10. To drive in-house and external training programs of staffs in their respective outlets. 11. Attending weekly / monthly team meetings and communicate the corrective steps to the outlet staffs. 12. Ensure sanitation, cleanliness and hygiene of the outlets. KEY RESULT AREA 1. % of sales in their respective outlets. 2. No. of plans proposed and initiated to increase sales. 3. No. of positive feedbacks from the customers. 4. % of Attrition 5. 100% quality adherence 6. Outlet visit everyday – movement register along with specific outlet list to be given 7. Customer complaints 1 per quarter (is allowed) per store 8. Cleanliness audit 3 times per week for each store 9. Zero tolerance with non-compliance 10. Increase in Profit in each shops.