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Job Wala
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Team Leader

Team Leader

Job Wala

1 - 31 years

3 - 4 Lacs

vastrapur ahmedabad

Posted:16 hours ago| Platform: Apna logo

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Skills Required

leadership coaching efficiency report metrics resolve crm tracking marketing planning training support

Work Mode

On-site

Job Type

Full Time

Job Description

Job Summary:We are seeking an experienced and result-driven Team Leader to manage and guide our telecalling or telesales team. The ideal candidate will have a strong background in telecalling/telesales, leadership abilities, and a proven record of meeting and exceeding targets. As a Team Leader, you will be responsible for driving performance, motivating the team, and ensuring the achievement of business goals. Key Responsibilities:Supervise, train, and motivate a team of telecallers or telesales executives. Assign daily calling tasks, monitor performance, and ensure targets are met. Provide coaching and performance feedback to team members. Maintain a high level of team productivity, morale, and efficiency. Track and report key metrics such as call volume, conversion rate, lead follow-up, etc. Handle escalated customer queries and resolve issues professionally. Implement and enforce standard calling scripts and processes. Ensure CRM and lead tracking tools are updated and used effectively. Coordinate with the sales/marketing/operations team for campaign planning and execution. Conduct regular team meetings, performance reviews, and training sessions. Recruit, onboard, and train new team members as required.

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Team Leader