Team Leader - Global IT End User Support

Job Description

Job Details Position : Team Leader – Global IT End User Support Job Location : Halol , Gujarat About The Company One of the reputed names into electrical equipments manufacturing Job Requirement Degree in an IT related subject Experience in an IT End-User Service or Desktop Services role An understanding of Infrastructure technologies (e.g., Networking/SDWAN, SAN, VMWare, DNS, AD), including administration and operation. ▪ Experience of Microsoft 365 Deployment and Operations ▪ An understanding of Microsoft Azure Cloud Eco Systems and Services Operational experience of ServiceNow (ITSM - Incident Management; Change Management; Request Fulfilment). Strong Verbal and written communications skills; Excellent problem-solving skills An understanding of Information Security (InfoSec) and Cyber Security fundamentals Key Responsibilities Must have demonstrable experience of directly managing large or geographically dispersed technical teams in a mature ITIL focused IT Department. Experience of working closely with team members to develop personal and professional development plans. A strong and articulable understanding of, and experience in IT Service Management best practices Must have excellent communication and collaboration skills, with both internal and external stakeholders and Internal IT / Management Strong leadership skills with the ability to motivate, coach and mentor staff Excellent knowledge of Office 365 and MS Operating Systems Use of and understanding of IT Tools, Active Directory, Azure AD and Exchange Breadth of IT Support knowledge and demonstrable experience in support of PCs, Mobile Phones, or other User Technologies Experience using ITSM tools such as Service Now Proven ability to troubleshoot and resolve both hardware and software technical issues An enthusiastic commitment to delivering and maintaining a positive End-User Experience. An entrepreneurial spirit who can solve challenging problems, make a real impact in technology, and want to build something big Excellent customer relations skills Friendly and approachable with good customer service skills and able to communicate with colleagues who have varying IT knowledge Well organised and able to prioritise workload Collaborative and community focused Friendly and positive attitude Contact Person : Prasiddhi Gambhir Email : prasiddhi@namanstaffing.com Interested candidates can directly APPLY on the below link Show more Show less