Posted:3 weeks ago|
Platform:
Work from Office
Full Time
Responsibilities which will be played by the role Handles and resolves customer complaints identify and escalate priority issues. Ensures compliance with all company and departmental policies, procedures, and guidelines. Drive performance for his team and ensure that all client matrices are met as per the SLA. Support service delivery teams in process stabilization. Data Analysis - Analyzing data short-term, long-term trends, report generation , graphical representation, business analytics report, management reports. Work on employee financials (incentives, PBPP), stacks, Weekly, Monthly, Quarterly & Annual performance reports, PMS, and attrition. Identify blockages and recommend improvement opportunities. Deliver sound, SMART recommendations in relation to continuous improvement. Handled team size of 15 to 25 Head Count. NP: 0-30days. Preferred candidate profile: : Mandatory minimum 2 Years of experience as Team Lead Must have knowledge in GIS tools/GIS mapping
Wipro
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