Team Leader

Job Description

Job Title: Team Leader Vendor Management Department: Operations / Vendor Management Location: Kolkata Reporting To: Manager Vendor Management / Operations Head Job Summary: The Team Leader – Vendor is responsible for overseeing the daily operations related to vendor coordination, performance monitoring, and relationship management. This role ensures smooth execution of deliverables from vendors, timely resolution of issues, and adherence to company standards and SLAs. Key Responsibilities: Vendor Coordination & Management: Oversee onboarding, engagement, and performance of all external vendors. Ensure vendors meet contractual obligations and service-level agreements (SLAs). Team Supervision: Lead and mentor a team of vendor executives/coordinators. Allocate tasks, track team performance, and provide guidance for issue resolution. Performance Monitoring & Reporting: Monitor vendor KPIs such as quality, delivery timelines, compliance, etc. Share regular reports with internal stakeholders on vendor performance. Process Improvement: Identify gaps in vendor processes and recommend improvements. Ensure best practices are followed across vendor operations. Stakeholder Communication: Act as a bridge between internal teams and vendors for smooth coordination. Escalate and resolve vendor-related challenges proactively. Compliance & Documentation: Ensure all vendors are compliant with legal, financial, and operational requirements. Maintain accurate records, contracts, and documentation. Key Skills Required: Strong leadership and team management skills Excellent communication and negotiation abilities Analytical thinking and problem-solving skills Knowledge of vendor evaluation and procurement processes Proficient in MS Excel, reporting tools, and vendor management systems Qualifications & Experience: Graduate in Driver Management / Fleet Management / Vendor Management 3–5 years of experience in vendor management or procurement Prior experience in leading teams is preferred