Team Leader-Credit Card CCU

Role Overview: As a Team Leader Credit Card-CCU at the Customer Service Delivery department in Juinagar, your primary responsibility will be to lead and manage a team of agents. Your role will also involve coaching, mentoring, goal setting, and multitasking to ensure the team's success. Key Responsibilities: - Manage and direct a team of agents, demonstrating strong leadership skills. - Provide coaching and mentoring to team members to enhance their performance. - Set goals for the team and work towards achieving them. - Ability to multitask effectively and handle multiple tasks simultaneously without errors. - Collaborate with internal and external teams/stakeholders. - Manage challenging situations and strive to go the extra mile. - Exhibit excellent written and spoken communication skills. - Possess a good understanding of Liabilities products and processes. - Utilize convincing skills to influence and persuade others. - Optimize team productivity and efficiency through effective people management and team building. Qualifications Required: - Strong leadership abilities and excellent team management skills. - Proven experience in coaching, mentoring, and goal setting. - Ability to multitask and prioritize tasks efficiently. - Effective communication skills, both written and verbal. - Knowledge of Liabilities products and processes. - Convincing skills to influence and persuade others. Company Details: (Omitted as no additional company details were provided in the job description),