Team Leader-Credit Card CCU

Job Requirements Role/ Job Title: Team Leader Credit Card-CCU Business: Customer Service Function/ Department: Customer Service Delivery Place of Work: Juinagar Roles & Responsibilities 'Team Management -- Team leaders are in charge of other agents whom they would be expected to direct and control. Therefore, they must have excellent leadership skills and abilities Coaching and Mentoring: -- Team leaders are also expected to be great tutors and excellent mentors to their team members Goal Setting and Achievement: -- team leader would also be in charge of setting goals for others to achieve and therefore, he must be an achiever too Multitasking: -- Must be able to handle multiple tasks at the same time without errors and mistakes. Secondary Responsibilities 'Ability to effectively collaborate with internal and external teams/stake holders. Ability to manage challenging situations and go the extra mile. 'Excellent written and spoken communication. Good understanding of Liabilities products and processes, Excellent convincing skills. Managerial & Leadership Responsibilities 'Work to optimize productivity and efficiency of the team. Excellent people management and team building skills Key Success Metrics 'SQ - Team Repeat (T + 7) Frontline attrition (PM) NPS Team Productivity Team Earning Incentives Show more Show less