Team Leader - Back Office (Property & Casualty)

About the Opportunity You will join an established player in the Business Process Management and Back Office Services sector, known for delivering robust operational solutions across various domains. The organization places a strong emphasis on process excellence and client satisfaction. They are highly regarded for fostering a collaborative and high-performance work environment in India. This on-site role presents an exciting opportunity for you to lead and drive innovation in operational processes. Role & Responsibilities As a leader, your primary responsibilities will include leading and supervising the back office team to ensure the efficient execution of daily operational workflows. You will be tasked with monitoring, evaluating, and optimizing transactional processes to drive continuous improvement and quality service delivery. Managing team training, conducting performance evaluations, and facilitating professional development to enhance productivity and employee engagement will be crucial aspects of your role. Collaboration with cross-functional departments to streamline operations and drive process enhancements will also fall within your purview. It will be essential to ensure strict adherence to internal policies, industry compliance standards, and operational protocols. Additionally, you will be responsible for generating accurate and timely reports for senior management, highlighting team performance and operational metrics. Skills & Qualifications Must-Have: - Proven experience in managing back office or administrative operations in a process-driven environment. - Strong leadership abilities with excellent team management and communication skills. - Expertise in operational planning, resource allocation, and performance management. - Proficiency in data analysis, report generation, and the utilization of process automation tools. - Ability to make effective decisions under pressure in a fast-paced setting. - Fluency in English and relevant local languages. Preferred: - Exposure to industry-specific ERP systems and back office software. - Knowledge of compliance, regulatory frameworks, and risk management practices. Benefits & Culture Highlights You can look forward to a competitive salary and a comprehensive benefits package. The organization offers a collaborative and dynamic on-site work environment that prioritizes professional development. There are ample opportunities for career growth in a company that is dedicated to operational excellence. If you are an experienced leader with a passion for operational excellence and team development, we invite you to apply for this exciting opportunity and play a pivotal role in driving back office success.,