Team Lead/Assistant Manager - OTC

Golden Opportunities Pvt Ltd

5 - 10 years

10 - 12 Lacs

Pune

Posted:2 days ago| Platform:

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Skills Required

OTC Ordertocash Credit Management collection management Accounts Receivable Cash Application Dispute Management Invoice billing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Candidate Specification& Job Responsibilities: 5+ years of experience in Order to Cash, Strong understanding of end to end cycle of Accounts Receivable (Invoice Billing, Cash Application, Collection, Credit Management and Dispute Management)
Ensure all teams deliverables are completed in due time and compliant to relevant standards and policies and reported accurately
Ensure compliance to all SLA and KPI targets
Conducting review meetings with Team and external stakeholders
Ensure compliance to quality and audit requirements
Manage resource requirementsIdentify process gaps and improvement opportunities
Handle internal reporting, adherence to SLAHandle quality control and audits
Handle all administrative challenge & Manage escalations
Prepare dashboards for performance metrics, service levelsExceed daily / weekly / monthly targets on Teams TAT and Accuracy
Support team with AR domain knowledge as and when required
Track exceptions and forward to relevant stakeholders for resolution
Review queries and resolve from system
Identify process gaps, Engage in Lean, Six Sigma projects to enhance process performance
Drive transformation for process improvement. Simplification, automation
Participate in all strategic decision with the customer
Flexible to work in shifts as the clients requirement

Contact Person: Marilakshmi S

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