Job
Description
As a Team Lead for the travel operations team, you will play a crucial role in overseeing and guiding the team to ensure smooth day-to-day travel processes, drive sales, and maintain service excellence. Key Responsibilities: - Lead, mentor, and motivate a team of travel consultants/executives to achieve team targets. - Ensure consistent achievement of team targets such as sales, bookings, and customer satisfaction. - Handle escalated customer queries promptly and provide effective resolutions. - Supervise operations related to ticketing, reservations, holiday packages, and visa processing. - Monitor team performance, provide regular feedback, training, and coaching. - Ensure compliance with company policies, travel regulations, and quality standards. - Prepare and present regular reports on sales, productivity, and team performance. - Coordinate with other departments (Accounts, HR, Management) for seamless operations. - Drive a customer-centric culture and identify cross-selling/up-selling opportunities. Required Skills & Competencies: - Strong knowledge of travel industry processes including air ticketing, holidays, and GDS systems. - Leadership and team management skills with the ability to motivate staff effectively. - Excellent communication and interpersonal skills. - Strong problem-solving and decision-making abilities. - Sales-oriented mindset with a strong focus on customer service. - Proficiency in MS Office; knowledge of GDS (Amadeus, Galileo, Sabre) preferred. Benefits: - Cell phone reimbursement - Health insurance - Paid sick time - Provident Fund Please note that this is a full-time, permanent position based in person at the work location. As a Team Lead for the travel operations team, you will play a crucial role in overseeing and guiding the team to ensure smooth day-to-day travel processes, drive sales, and maintain service excellence. Key Responsibilities: - Lead, mentor, and motivate a team of travel consultants/executives to achieve team targets. - Ensure consistent achievement of team targets such as sales, bookings, and customer satisfaction. - Handle escalated customer queries promptly and provide effective resolutions. - Supervise operations related to ticketing, reservations, holiday packages, and visa processing. - Monitor team performance, provide regular feedback, training, and coaching. - Ensure compliance with company policies, travel regulations, and quality standards. - Prepare and present regular reports on sales, productivity, and team performance. - Coordinate with other departments (Accounts, HR, Management) for seamless operations. - Drive a customer-centric culture and identify cross-selling/up-selling opportunities. Required Skills & Competencies: - Strong knowledge of travel industry processes including air ticketing, holidays, and GDS systems. - Leadership and team management skills with the ability to motivate staff effectively. - Excellent communication and interpersonal skills. - Strong problem-solving and decision-making abilities. - Sales-oriented mindset with a strong focus on customer service. - Proficiency in MS Office; knowledge of GDS (Amadeus, Galileo, Sabre) preferred. Benefits: - Cell phone reimbursement - Health insurance - Paid sick time - Provident Fund Please note that this is a full-time, permanent position based in person at the work location.
