Team Lead

Title:

Experience

Location:

Company:

Business Unit

(*Note: This is a requirement for one of Uplers' client - Shaadi.com)

About the Role:-

As a Team Leader for VIP Lite, youll be the fearless captain of a crew that takes care of

our premium members post-sale—ensuring they stay happy, supported, and ready to

renew. Think of yourself as the bridge between amazing service and happy-ever-after's.

Your Day-to-Day Superpowers

• Post-Sales Rockstar: Drive amazing post-sales experiences for our premium members.
• Coach & Cheerleader: Mentor your team like a pro and help them hit those targets.
• Metrics Mastermind: Keep an eye on the biggies—CSAT, AHT, SLA, shrinkage, attrition & more.
• Escalation Whisperer: Handle tough customer escalations with grace (and maybe a smile).
• Performance Tracker: Review numbers, trends, and dashboards like a true data ninja.
• Team Vibes Manager: Keep the energy high, the team motivated, and attrition low.
• Workflow Wizard: Continuously tweak and upgrade processes to make things smoother.
• Cross-Team Collaborator: Work with IT, HR, Training & Quality teams to keep the engine running smoothly.
• Trainer-in-Chief: Spot training needs and make sure your agents are always levelling up.

What You Bring to the Table

• At least 3 years of experience in Customer service roles.
• Strong in objection handling—you can turn a "no" into a "tell me more."
• Detail-obsessed and super organized—you basically live in your dashboards.
• Comfortable leading a team in a fast-paced environment.

Company Profile

Shaadi.com, one of India's best known brands and the world's largest matrimonial service was founded with a simple objective - to help people find happiness. The company pioneered online matrimonials in 1996 and continues to lead the exciting matrimony category after more than a decade. By redefining the way Indian brides and grooms meet for marriage, Shaadi.com has created a world-renowned service that has touched over 30 million people.

How to apply for this opportunity?

• Step 1: Click On Apply! And Register or Login on our portal.
• Step 2: Complete the Screening Form & Upload updated Resume
• Step 3: Increase your chances to get shortlisted & meet the client for the Interview!