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Home
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Jobs in Noida
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Skillventory
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Team Lead - Telesales

Team Lead - Telesales

3 - 8 years

|

8 - 9 Lacs

Posted:6 days ago| Platform:

Apply

Skills Required

Telesales Team Management Outbound Sales Bpo Sales Domestic Sales

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Team Management:
Lead, motivate, and guide a team of telesales executives.
Monitor performance, set KPIs, and conduct regular performance reviews.
Provide training, coaching, and ongoing support to improve sales techniques and product knowledge.
Sales Oversight:
Drive the team to achieve daily, weekly, and monthly sales targets.
Ensure quality and compliance in all sales calls.
Handle escalated customer queries and resolve issues efficiently.
Reporting & Analysis:
Track and analyze team performance metrics (conversion rates, call volumes, etc.).
Generate daily/weekly/monthly sales and performance reports.
Provide insights and recommendations for continuous improvement.
Process & Compliance:
Ensure adherence to company sales scripts, regulatory guidelines, and data protection laws.
Implement standard operating procedures (SOPs) to improve workflow and productivity.

Preferred candidate profile

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