Team Lead - Telesales

Job Title: Telesales Team Leader

Company: ICA Edu Skills Pvt. Ltd.
Industry: Education / Skill Development / EdTech
Employment Type: Full-Time
Experience: 3–6 Years (with Team Handling Experience)

About ICA Edu Skills Pvt. Ltd.

ICA Edu Skills Pvt. Ltd. is one of India’s foremost vocational training institutes, partnered with NSDC, dedicated to delivering quality, affordable, and industry-relevant education. Our mission is to make Indian youth employable through practical, job-oriented skill development programs.

Website: https://www.icajobguarantee.com/

Role Overview

We are looking for an experienced Telesales Team Leader to manage, guide, and drive the performance of our telesales team. The ideal candidate will lead from the front, ensure operational excellence, and play a key role in achieving student enrollment and revenue targets.

This role involves supervising daily telesales activities, monitoring performance metrics, and ensuring seamless communication with prospects, students, and internal teams.

Key Responsibilities1. Team Leadership & Management

• Lead, mentor, and motivate a team of 8–11 telesales executives to achieve individual and team targets.
• Conduct daily team huddles, performance reviews, and one-on-one coaching sessions.
• Allocate leads effectively and ensure high productivity and discipline within the team.

2. Sales & Enrollment Growth

• Drive student admissions and program enrollments through structured telecalling strategies.
• Ensure adherence to approved sales scripts, pitch guidelines, and objection-handling techniques.
• Improve conversion ratios across the funnel (lead-to-call, call-to-counseling, counseling-to-enrollment).

3. Performance Monitoring & Reporting

• Monitor call quality, CRM updates, follow-up hygiene, and lead status.
• Track key metrics such as conversion rates, productivity, and revenue per counselor.
• Prepare and share daily, weekly, and monthly MIS reports with management.
• Identify performance gaps and implement corrective action plans.

Key Skills & Competencies

• Strong communication and interpersonal skills
• Proven team handling and leadership capability
• Target-driven sales mindset with strong planning skills
• Hands-on experience with CRM systems and MIS reporting
• Excellent problem-solving and decision-making abilities
• Ability to thrive in a fast-paced, performance-oriented environment

Why Join ICA Edu Skills?

• Work with a reputed NSDC-partnered organization
• Opportunity to lead and grow with a fast-expanding EdTech brand
• Performance-driven culture with career growth opportunities

Learn More:
Courses: https://www.icajobguarantee.com/coursesLinkedIn: https://www.linkedin.com/school/icaeduskills/posts/?feedView=all

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹40,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund

Work Location: In person