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Sutherland
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Team Lead

Team Lead

Sutherland

4 - 7 years

5 - 7 Lacs

Hyderabad

Posted:1 month ago| Platform:

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Skills Required

Team Handling Banking Process SLA Management Attrition Management Team Leading Voice Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities Hiring for Team Manager for International Banking process Min 2 years experience in Team Management Experience in stake holder management Responsible for maintaining SLA and daily performance Responsible for mentoring agents and improving key metrics Preparing QBRs and MBRs for management review Experience in maintaining process Shrinkage and attrition Preferred candidate profile Experience in International process , preferred from banking domain Comfortable working in night shifts Excellent verbal and written communication skills

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Sutherland

Business Process Outsourcing (BPO)

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Team Lead