Team Lead

Job Title:

Location:

About the Role

results-driven Team Leader

Team Leader Operations

Mandatory Requirements

• Minimum 4 years BPO experience

• At least 1 year on-paper experience as a Team Leader

• Experience in Mutual Funds

  handling and customer support

• NISM Certified

  Mandatory (mutual fund distributor/advisor certification)
• Strong communication skills in

  English & Hindi

  no compromise
• Knowledge of

  KRA & KPI management

• Proficient in

  metric calculations

  AHT, Attrition, Shrinkage
• Comfortable with

  rotational shifts

• Must be available for

  face-to-face interviews only

• Immediate joiners preferred

Key Responsibilities

• Lead a team of associates handling

  domestic banking & mutual fund queries

• Ensure achievement of

  daily, weekly, and monthly KPIs & KRAs

• Drive

  performance metrics

  AHT, shrinkage, attrition, quality, CSAT
• Coach and mentor team members to improve performance and morale
  
• Prepare daily/weekly/monthly reports and analyze team performance
  
• Handle escalations and ensure timely resolution in line with compliance
  
• Maintain high standards of

  regulatory compliance

  , especially for mutual funds
• Liaise with support functions like QA, Training, and WFM to meet operational goals

Skills & Qualities Were Looking For

• Deep understanding of

  domestic banking customer processes

• Hands-on experience with

  mutual fund products and compliance

• Strong leadership and team management abilities
  
• Excellent with

  data, reporting, and performance analysis

• Must be

  detail-oriented, target-driven, and adaptable

• Confident communicator fluent in both

  English and Hindi

How to Apply

If this sounds like your next career move and you meet the mandatory criteria:

Call us directly at: