Team Lead - Retail (Supervisor)

We are seeking an experienced Retail Supervisor to manage the daily operations of our retail outlet. This role involves supervising a team of 20-30 members, driving store performance, managing shifts efficiently, and ensuring operational excellence in a high-paced retail environment.

Role & responsibilities

• Monitor the performance of retail operations and make recommendations for improvement
• To achieve assigned targets for the Retail Stores in a sustained manner
• Stay up-to-date on industry trends and best practices
• Ensure availability of Retail Merchandise for customers without shortfall in all counters across the park.
• Organize all store operations and allocate responsibilities to personnel for achieving target
• Motivate and guide staff to maximize sales during their shifts focusing on upselling and cross-selling techniques to improve SPH.
• Set and track sales goals and ensure that they are met.
• Monitor the performance of our retail operations and make recommendations for improvement.
• Provide store performance reports, customer feedback, and operational insights to Reporting Manager
• Supervise and guide staff towards maximum performance
• Inspect the areas in the store and resolve any issues that might arise
• Plan and oversee in-store promotional events or displays
• Keep abreast of market trends to determine the need for improvements in the store
• Experience with promotional setup, visual merchandising, and adherence to brand standards
• Proven working experience in retail sales

Requirements

• Minimum of 2 years hands-on floor management experience in large format retail
• Proficiency in retail software, POS systems, and inventory management.
• Excellent communication skills, capable of building trusting relationships
• Experience with promotional setup, visual merchandising, and adherence to brand standards
• Flexibility to work various shifts.
• Ability to create a positive and productive work environment.
• Demonstrated success in achieving

  revenue generation and SPH targets

  in a fast-paced retail environment.
• Strong understanding of

  retail sales processes, consumer behaviour principles

  , and customer experience metrics such as

  NPS

  .
• Knowledge of retail management best practices

Qualifications:

• Graduate or Diploma in Hospitality, Retail, or Business Administration.
• 2-3years of hands-on experience in retail operations, preferably in high-footfall areas like theme parks, airports, Retail shops or malls.
• Strong Team Management Skill, people management, and multitasking skills.
• Proficiency with POS systems, ERP and basic MS Office tools.
• Flexibility to work weekends, holidays, and peak-season hours.
• Good verbal & written communication in Local Language & English.