Team Lead - Outbound Sales

Key Responsibilities:

• Tele-Sales Team Management
• Manage and lead a team of 15–20 outbound tele-sales executives
• Ensure daily performance targets (logins, calls, conversions) are met and exceeded
• Conduct regular team huddles, feedback sessions, and performance reviews

Operational Metrics Ownership:

Monitor and drive KPIs including:

• Attrition, Shrinkage, Occupancy, Login Hours
• Productivity, Conversion %, AHT, Contractibility
• Dialer utilization and lead penetration
• Ensure 100% adherence to SOPs, quality parameters, and call hygiene

Stakeholder & SLA Management :

• Act as a bridge between on-ground tele-sales teams and business stakeholders
• Collaborate closely with Quality, HR, Training, and Product teams to drive performance
• Own key SLAs linked to sales volumes, TATs, and lead utilization
• Process Excellence & Escalation Handling
• Identify workflow gaps and proactively implement process improvements
• Resolve escalations and lead by example in high-pressure or volume surge environments
• Support hiring, training, and team development initiatives