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Hexaware Technologies
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Team Lead - Operations

Team Lead - Operations

Hexaware Technologies

5 - 10 years

4 - 6 Lacs

Navi Mumbai

Posted:2 months ago| Platform:

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Skills Required

Team Handling Shrinkage Control Attrition Management CSAT Customer Service Operations Escalation Management Call Center Operations Contact Center Operations KPI Monitoring Voice Process Aht Bpo Operations Management KRA SLA Management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Experience required: Minimum 18 months experience as a Team Lead in voice process Minimum 5 year of overall work experience in premium contact centers. Responsibilities: Supervise and manage the daily activities of the operations team members Develop and implement operational procedures to improve efficiency and effectiveness Ensure appropriate staffing levels are maintained to meet organizational objectives Develop and oversee training programs to enhance the skills and knowledge of operations team members Manage and track team KPIs and ensure goals are met or exceeded Coordinate with other departments to ensure seamless flow of operations Provide regular reports on team activities, successes, and challenges to senior management Identify process improvement opportunities and lead initiatives to implement Should be flexible with rotational shifts, and rotational week off. Interested, please share your updated resume to matildad@hexaware.com /WhatsApp - 9082299130

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Hexaware Technologies

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Navi Mumbai Maharashtra

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Team Lead - Operations