About Us: The Indus Valley is Indias fastest-growing D2C brand revolutionizing the cookware industry with sustainable and healthy products. Our mission is to transform everyday cooking with eco-friendly, toxin-free solutions that promote better living. We are on the lookout for a Customer Care to join our vibrant team. Position Overview: We are seeking a passionate and customer-focused Customer Care Associate fluent in Hindi, Telugu and English to handle voice and non-voice customer interactions. This role requires excellent communication skills, problem-solving abilities, and a proactive attitude to deliver an exceptional customer experience. Key Responsibilities: 1. Handle customer inquiries and concerns through calls, emails, and chat in Hindi, Telugu and English. 2. Assist customers with product-related queries, order statuses, and post-purchase support. 3. Provide solutions to customer complaints efficiently and professionally. 4. Accurately document all customer interactions and maintain CRM records. 5. Offer detailed information about The Indus Valleys products, emphasizing their health benefits and sustainability. 6. Collect customer feedback and communicate it to relevant teams to improve products and services. 7. Work collaboratively with internal teams to resolve customer issues promptly. Qualifications: 1. Language Proficiency : Fluency in Hindi, Telugu and English (Have to be Fluent in Either Hindi or Telugu, Both the languages are not mandatory) 2. Experience: 0 to 1 year of experience in customer service, preferably in an ecommerce or kitchenware industry. 3. Technical Skills: Familiarity with CRM tools, MS Office, and basic computer operations. 4. Soft Skills: Strong problem-solving abilities, patience, and a customer-centric approach. Location: Perungudi, Chennai (Head Office) Employment Type: Full-time (On-Site) Shift: General Shift (10 AM – 6 PM) (Monday to Saturday) Job Type: Full-time Pay: ₹300,000.00 - ₹350,000.00 per year Benefits: Commuter assistance Leave encashment Paid sick time Paid time off Provident Fund Work from home Language: English (Preferred) Hindi (Preferred) Work Location: In person
About Us: The Indus Valley is Indias fastest-growing D2C brand revolutionizing the cookware industry with sustainable and healthy products. Our mission is to transform everyday cooking with eco-friendly, toxin-free solutions that promote better living. We are on the lookout for a Customer Care to join our vibrant team. Position Overview: We are seeking a passionate and customer-focused Customer Care Associate fluent in Hindi, Telugu and English to handle voice and non-voice customer interactions. This role requires excellent communication skills, problem-solving abilities, and a proactive attitude to deliver an exceptional customer experience. Key Responsibilities: 1. Handle customer inquiries and concerns through calls, emails, and chat in Hindi, Telugu and English. 2. Assist customers with product-related queries, order statuses, and post-purchase support. 3. Provide solutions to customer complaints efficiently and professionally. 4. Accurately document all customer interactions and maintain CRM records. 5. Offer detailed information about The Indus Valleys products, emphasizing their health benefits and sustainability. 6. Collect customer feedback and communicate it to relevant teams to improve products and services. 7. Work collaboratively with internal teams to resolve customer issues promptly. Qualifications: 1. Language Proficiency : Fluency in Hindi, Telugu and English (Have to be Fluent in Either Hindi or Telugu, Both the languages are not mandatory) 2. Experience: 0 to 1 year of experience in customer service, preferably in an ecommerce or kitchenware industry. 3. Technical Skills: Familiarity with CRM tools, MS Office, and basic computer operations. 4. Soft Skills: Strong problem-solving abilities, patience, and a customer-centric approach. Location: Perungudi, Chennai (Head Office) Employment Type: Full-time (On-Site) Shift: General Shift (10 AM – 6 PM) (Monday to Saturday) Job Type: Full-time Pay: ₹300,000.00 - ₹350,000.00 per year Benefits: Commuter assistance Leave encashment Paid sick time Paid time off Provident Fund Work from home Language: English (Preferred) Hindi (Preferred) Work Location: In person
About Us: The Indus Valley is Indias fastest-growing D2C brand revolutionizing the cookware industry with sustainable and healthy products. Our mission is to transform everyday cooking with eco-friendly, toxin-free solutions that promote better living. We are on the lookout for a Customer Care to join our vibrant team. Position Overview: We are seeking a passionate and customer-focused Customer Care Associate fluent in Hindi, Telugu and English to handle voice and non-voice customer interactions. This role requires excellent communication skills, problem-solving abilities, and a proactive attitude to deliver an exceptional customer experience. Key Responsibilities: 1. Handle customer inquiries and concerns through calls, emails, and chat in Hindi and English. 2. Assist customers with product-related queries, order statuses, and post-purchase support. 3. Provide solutions to customer complaints efficiently and professionally. 4. Accurately document all customer interactions and maintain CRM records. 5. Offer detailed information about The Indus Valleys products, emphasizing their health benefits and sustainability. 6. Collect customer feedback and communicate it to relevant teams to improve products and services. 7. Work collaboratively with internal teams to resolve customer issues promptly. Qualifications: 1. Qualification : Any Graduate 2. Language Proficiency : Fluency in Hindi and English 2. Experience: 0 to 1 year of experience in customer service, preferably in an ecommerce or kitchenware industry. 3. Technical Skills: Familiarity with CRM tools, MS Office, and basic computer operations. 4. Soft Skills: Strong problem-solving abilities, patience, and a customer-centric approach. Location: Perungudi, Chennai (Head Office) Employment Type: Full-time (On-Site) Shift: General Shift (10 AM – 6 PM) (Monday to Saturday) Job Type: Full-time Pay: ₹300,000.00 - ₹350,000.00 per year Benefits: Commuter assistance Leave encashment Paid sick time Paid time off Provident Fund Work from home Language: English (Required) Hindi (Required) Work Location: In person
About Us: The Indus Valley is Indias fastest-growing D2C brand revolutionizing the cookware industry with sustainable and healthy products. Our mission is to transform everyday cooking with eco-friendly, toxin-free solutions that promote better living. We are on the lookout for a Customer Care to join our vibrant team. Position Overview: We are seeking a passionate and customer-focused Customer Care Associate fluent in Hindi, Telugu and English to handle voice and non-voice customer interactions. This role requires excellent communication skills, problem-solving abilities, and a proactive attitude to deliver an exceptional customer experience. Key Responsibilities: 1. Handle customer inquiries and concerns through calls, emails, and chat in Hindi and English. 2. Assist customers with product-related queries, order statuses, and post-purchase support. 3. Provide solutions to customer complaints efficiently and professionally. 4. Accurately document all customer interactions and maintain CRM records. 5. Offer detailed information about The Indus Valleys products, emphasizing their health benefits and sustainability. 6. Collect customer feedback and communicate it to relevant teams to improve products and services. 7. Work collaboratively with internal teams to resolve customer issues promptly. Qualifications: 1. Qualification : Any Graduate 2. Language Proficiency : Fluency in Hindi and English 2. Experience: 0 to 1 year of experience in customer service, preferably in an ecommerce or kitchenware industry. 3. Technical Skills: Familiarity with CRM tools, MS Office, and basic computer operations. 4. Soft Skills: Strong problem-solving abilities, patience, and a customer-centric approach. Location: Perungudi, Chennai (Head Office) Employment Type: Full-time (On-Site) Shift: General Shift (10 AM – 6 PM) (Monday to Saturday) Job Type: Full-time Pay: ₹300,000.00 - ₹350,000.00 per year Benefits: Commuter assistance Leave encashment Paid sick time Paid time off Provident Fund Work from home Language: English (Required) Hindi (Required) Work Location: In person
About The Indus Valley: The Indus Valley is India's fastest-growing direct-to-consumer (D2C) venture capital funded startup, specializing in healthy kitchenware and cookware products. We take pride in being India's first and foremost brand dedicated to promoting a healthier lifestyle through innovative and quality kitchenware. Our operations are based in Chennai, and we operate from a state-of-the-art 22,000 sq. ft warehouse in Avadi. With a presence in both e-commerce and offline retail, we have bold ambitions for growth and expansion. Job Description: As the Operations Team Leader at The Indus Valley, you will assume a critical role in overseeing and managing the diverse facets of our daily operations.Your leadership will be instrumental in ensuring smooth and efficient operations in both our e-commerce and offline sales channels, working closely with the Operations Manager to drive the company's ambitious growth plans. Key Responsibilities: 1. Order Processing Excellence: Ensure that all incoming orders from e-commerce and offline sales channels are processed accurately, efficiently, and on time. 2.Inventory Management: Maintain optimal inventory levels by coordinating with procurement and logistics teams to meet customer demand while minimizing excess inventory. 3. Fulfillment Strategies: Oversee the execution of fulfillment strategies, including both e-commerce and physical store operations, to meet customer expectations. 4. Multi-Channel Coordination: Collaborate with cross-functional teams to harmonize operations across various sales channels, bridging the gap between online and offline sales. 5. Quality Control: Implement and monitor quality control processes to guarantee that products meet the highest standards before reaching customers. 6.Team Leadership: Lead and inspire your operations team to achieve performance excellence, providing guidance and support to enhance their skills and capabilities. 7. Performance Metrics: Monitor and analyze key performance indicators (KPIs), utilizing data-driven insights to enhance operational efficiency and customer satisfaction. 8.Supply Chain Optimization: Work on refining the supply chain to minimize lead times, reduce costs, and improve overall operations. 9.Inventory Audits: Regularly conduct audits to ensure accuracy and compliance with inventory management procedures. 10.Compliance and Quality Standards: Uphold industry-specific compliance and quality standards, ensuring that all operations meet or exceed these requirements. 11.Ambitious Growth: Play a pivotal role in executing and supporting the company's ambitious growth strategies, contributing to scaling the business. 12.Communication: Foster open and transparent communication within the operations team and across departments, ensuring that everyone is aligned with the company's objectives. Qualifications and Skills: - Proven experience in operations management, ideally within e-commerce and offline sales. - Strong leadership abilities with a track record of managing and motivating teams. - Exceptional organizational, problem-solving, and decision-making skills. - Data-driven mindset, adept at utilizing metrics to drive improvements. - Adaptability and a willingness to thrive in a fast-paced, growth-oriented startup environment. - Knowledge of supply chain and inventory management best practices. If you are an energetic and motivated professional who thrives in a dynamic, high growth startup environment and is passionate about contributing to the success of India's first healthy kitchenware and cookware brand, we encourage you to apply for the position of Operations Team Leader at The Indus Valley. Your leadership will be instrumental in helping us realize our bold growth ambitions Job Types: Full-time, Permanent Pay: ₹30,000.00 - ₹40,000.00 per month Benefits: Leave encashment Provident Fund Work Location: In person
© Good Roots Kitchenware Private Limited, 2025 Job Title: Customer Care Associate Location: Perungudi, Chennai Mode: In-Office About the Company: The Indus Valley is India’s first healthy cookware brand, founded in 2016 by Madhumitha Udaykumar and Jagadeesh Kumar. With a strong mission to eliminate toxic cookware from Indian kitchens, we offer 100% toxin-free, chemical-free cookware made from safe and healthy materials like cast iron, sheet iron, tri-ply stainless steel, tri-steel, wood and clay. Today, The Indus Valley boasts the widest range of food-safe cookware in the country. Our products are available across leading online and offline platforms — including our own D2C website, top marketplaces, quick commerce apps, and major retail outlets. We are committed to making healthy cooking accessible, affordable, and effortless for every Indian home. But behind this vision is a vibrant team that drives our success — and at The Indus Valley, our people come first. About the role: Seeking a dedicated and customer-focused individual to join our team as a Customer Care Associate. You will play a crucial role in ensuring exceptional customer service and satisfaction by handling incoming and outgoing calls, live chats, email queries and social media interactions. If you have a passion for customer satisfaction and possess excellent communication skills, problem-solving abilities, and empathy, we want to hear from you! Responsibilities: ● Handle incoming calls from customers, addressing their queries, concerns, and providing accurate information about our products, services, and policies. ● Make outbound calls to follow up with customers regarding their orders, delivery updates, and addressing any additional queries or issues. ● Engage in live chat conversations with customers on our website, providing real- time assistance, answering questions, and resolving concerns promptly and efficiently. ● Respond to customer inquiries and concerns via email, ensuring timely of querries ● Manage and respond to customer comments on social media platforms, maintaining a positive brand image and providing excellent customer service. ● Maintain a thorough understanding of our product line, features and benefits to address customer needs effectively and provide appropriate recommendations. © Good Roots Kitchenware Private Limited, 2025 ● Demonstrate empathy, patience and understanding when dealing with customer complaints or difficult situations, striving to resolve issues to the customer's satisfaction. ● Collaborate with cross-functional teams including operations, sales and Marketing to ensure seamless customer experiences and provide feedback on customer trends and pain points. Requirements: ● Customer obsession: A genuine passion for delivering outstanding customer experiences and ensuring customer satisfaction is at the forefront of all Inter-actions ● Patience and empathy: Ability to remain calm, patient and empathetic while addressing customer concerns or complaints, and willingness to resolve issues ● Problem-solving skills: Strong analytical and critical thinking abilities to assess customer needs, identify problems, and provide effective solutions or escalate issues when necessary ● Excellent communication skills: Clear and concise verbal and written communication skills, with the ability to adapt communication style to suit different customer preferences. ● Multitasking abilities: Capacity to handle multiple customer interactions simultaneously across various channels while maintaining attention to detail and accuracy. ● Proficiency in written and spoken English is essential. Knowledge of regional languages is a plus. ● Familiarity with customer support software and tools is preferred. Timing: 10 AM to 6 PM Work week: Monday to Saturday (6 Days) Join the dynamic team at The Indus Valley and be part of an exciting journey in shaping the future of healthy kitchenware and cookware! Apply now to contribute to our mission of providing exceptional customer experiences and making a positive impact in the lives of our customers. Job Type: Full-time Pay: ₹300,000.00 - ₹350,000.00 per year Benefits: Commuter assistance Leave encashment Paid sick time Paid time off Provident Fund Work from home Language: English (Required) Hindi (Required) Work Location: In person