Team Lead, Licensing

Overview

Responsibilities

• Supervise and manage the Licensing team, including hiring, training, performance evaluations, and scheduling.
• You’ll be the direct manager for a team that is responsible for hitting daily and weekly targets, constantly driving towards improved performance of our file processing as volume grows.
• Responsible for the growth paths and success of your direct reports which includes Operations Associates (OAs), focusing on both individual and team metrics.
• Hold weekly 1:1 meetings with the OAs on your team to review file quality and throughput, any blockers, ideas for improvement, and professional development. Lean in with lower and middle performers to coach them on improving their file quality and production.
• During company performance reviews, you will coordinate with leadership to determine performance ratings for the OAs on your team and deliver performance review conversations for your team members.
• Host daily standups with your team to cover previous day’s performance and the plan for current day. Additionally, conduct a review on performance from the last week with the team.
• Ensure timely and accurate Licensing and Renewals of healthcare providers.
• Maintain and update the Licensing database and provider files.
• Monitor compliance with regulatory requirements and accreditation standards (e.g., State Boards, DEA).
• Develop and implement Licensing policies and procedures.
• Serve as a resource and point of contact for Licensing-related inquiries.
• Prepare reports and present Licensing metrics to management.
• Collaborate with other departments, such as Human Resources and Compliance, on Licensing matters.
• Stay current on industry trends and changes in Licensing regulations.
• Work to help onboard new hires; educating and supporting new team members as they train, and eventually you will be involved in the hiring process for new LAs who join your team.
  

Qualifications And Competencies

• Any graduate or post-graduate degree
• Minimum 3 years of experience in U.S Healthcare system, provider and facility Licensing.
• At least 2 years of experience in a supervisory or leadership role.
• Knowledge of Physician, Nursing, and other licensing processes.
• Familiarity with State, Federal, and other regulatory requirements.
• Strong organizational, communication, and problem-solving skills.
• Knowledge of Microsoft Office and Google applications (Google Doc, Spreadsheets, Forms, Calendar)
• A strong track record of juggling multiple initiatives and clear ability to prioritize the most important things
  

Reporting Structure

• Reports to: Licensing Manager/Associate Director
• Direct Reports: Licensing Specialists (3 to start)