Team Lead - Lending Outbound

Job Description

Key Responsibilities: Team Management: o Lead and motivate a team of lending call center representatives to achieve individual and team sales goals of loan approval and disbursement o Conduct regular performance reviews, provide coaching and feedback to team members to improve their sales skills and techniques for lead origination and maturity o Monitor call metrics (call volume, conversion rates, average call duration) to identify areas for improvement and implement necessary adjustments. o Assign leads and manage call queues to optimize team efficiency Sales Performance: o Develop and execute sales strategies to maximize lead generation and loan conversions o Set clear sales targets and track progress towards achieving them o Identify and implement sales initiatives to boost conversion rates and address market trends o Conduct regular sales huddles to discuss strategies, share best practices and address challenges. Compliance and Quality Assurance: o Ensure adherence to all lending regulations, company policies, and ethical sales practices. o Conduct quality monitoring of calls to assess sales techniques, compliance, and customer service standards. Customer Relationship Management: o Foster positive customer relationships by providing excellent customer service throughout the loan application process. o Build rapport with potential customers to understand their needs and present suitable loan products. Educational Qualifications: Any graduation Skills Required: Cold Calling , Team Management , Call Quality , Compliance Assurance , Lending Solutions Candidate Attributes: Required Skills and Qualifications: Strong Sales Acumen: Proven track record of success in a sales environment, preferably within the lending industry for minimum 5 years Leadership Skills: Ability to motivate, coach, and mentor a team to achieve high performance. Communication Skills: Excellent verbal and written communication skills to effectively interact with customers and team members. Technical Proficiency: Familiarity with CRM systems, dialers, lead management, loan origination software, and call center technology. Compliance Knowledge: Thorough understanding of lending regulations and compliance requirements. Analytical Skills: Ability to analyze sales data, identify trends, and make data-driven decisions. Key Qualifications: 75% or above in 10th and 12th standard & Full time Bachelors Degree Full time Masters Degree will be a Plus Job Code: KL-657A8XJJ