Team Lead - Lending Outbound

Job Description

Job Description Key Responsibilities: Team Management: Lead and motivate a team of lending call center representatives to achieve individual and team sales goals of loan approval and disbursement Conduct regular performance reviews, provide coaching and feedback to team members to improve their sales skills and techniques for lead origination and maturity Monitor call metrics (call volume, conversion rates, average call duration) to identify areas for improvement and implement necessary adjustments. Assign leads and manage call queues to optimize team efficiency Sales Performance: Develop and execute sales strategies to maximize lead generation and loan conversions Set clear sales targets and track progress towards achieving them Identify and implement sales initiatives to boost conversion rates and address market trends Conduct regular sales huddles to discuss strategies, share best practices and address challenges. Compliance and Quality Assurance: Ensure adherence to all lending regulations, company policies, and ethical sales practices. Conduct quality monitoring of calls to assess sales techniques, compliance, and customer service standards. Customer Relationship Management: Foster positive customer relationships by providing excellent customer service throughout the loan application process. Build rapport with potential customers to understand their needs and present suitable loan products. Show more Show less