Team Lead- LBO

Job Highlights:

Location:

Salary:

Experience

Candidates who can apply:

• Experience in Underwriting
• Experience in property & casualty
• Excellent communication skills
• On paper Team Lead experience

*Immediate Joiner*

Working Days- Mon- Fri

Shift- UK or US | Night Shift with 1 side cab facility.

Interview Details:

3

Walk-in interview

Key Responsibilities:

• Manage the day-to-day Planning, operation, and problem-solving of a team of 15-20 resources.

• Develop a team to ensure delivery of consistently superior quality. Ability to independently handle the transitioning of new procedures.

• Drive the team to be client/customer-focused, own training and development for the team.

• Take ownership of delivering service level components, quality, and targets, and drive and motivate the team to achieve management goals.

• Effectively track and analyze the performance of individual team members and provide effective coaching and feedback Compiling all External and Internal reports.. Act as the communication conduct between team and management.

• Effectively implement HR and Operations policies, manage the floor and drive people to adhere the schedule Problem Resolution, as well as to make recommendations on process development based on analysis and customer and team feedback.

• Performance feedback session to be provided to agents.

• Primary focus on CPM/SLA.

• One-to-one relation building.

• Analyze various reports, including process dashboards & team performance reports.

• Motivating associates through effective management, career development & implementation of reporting mechanisms.

• Timely Submission of Operations Review

• Manage attendance and attendance incentives for the team.

• Attain SLA through effective management of the daily operations of the team.

• Conduct audits & share feedback with team members

• Will be responsible for managing the portfolio of clients.

Required Skills and Qualifications:

Preferred Candidate Profile

• Graduation is a must.

• 2 years as a Team Leader on papers in the Back Office

• Should be willing to work in a 24*7 working environment.

• Excellent verbal / written communication skills

• Good with Analytical skills / MS Excel/presentation skills.