Team Lead -Last Mile Operations

Team Lead Last Mile Operations

Job location: Salem, Harur, Deevetipatti, Kallakurichi, Ulundhurpet, Needamangalam, Thiruthuraipoondi, Theni

Key Responsibilities:

• Oversee daily last-mile delivery operations, ensuring timely and accurate deliveries.
  
• Lead, supervise, and motivate a team of delivery executives to achieve performance KPIs and maintain a 100% delivery success rate.
  
• Conduct daily reconciliation of COD collections and ensure timely deposits.
  
• Manage manpower planning in alignment with the Annual Operating Plan (AOP), including roster management and attendance tracking.
  
• Proactively handle hiring and onboarding of delivery executives (Wish Masters) as per operational needs.
  
• Implement safety audits and physical package verification protocols to eliminate losses and enhance workplace safety.
  
• Manage both inbound and outbound logistics operations at the hub.
  
• Analyze delivery metrics, prepare reports, and drive continuous process improvements.
  
• Resolve escalations and customer complaints in coordination with the customer support team.
  
• Ensure adherence to standard operating procedures (SOPs), company policies, and compliance requirements.
  

Qualifications & Skills:

• Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related field; relevant experience may be considered in lieu of formal education.
  
• 1+ years of experience in last-mile delivery or logistics operations.
  
• Strong leadership and people management skills.
  
• Solid understanding of logistics and supply chain management processes.
  
• Effective communication, problem-solving, and decision-making abilities.
  
• Proficient in logistics management tools and basic MS Office applications.
  
• Ability to work under pressure, manage multiple tasks, and meet tight deadlines.
  
• Experience in a fast-paced logistics/e-commerce environment is a strong plus.