Team Lead I Student Services I Shiksha.com

Title: Team Lead (Student Success)

Required Educational Qualification: Any Graduate or Postgraduate

Desired Experience: 5 - 9 years

Job Objective:

• Lead, mentor and supervise a team of 8-10 sales callers to achieve individual and team sales targets.  
• Monitor team performance, analyze key metrics and publish regular performance reports. 
• Give regular feedback to team to improve product knowledge, sales techniques and Student  
• handling skills.  
• Motivate and encourage team members to maintain high energy levels and focus on achieving  targets . 
• Handle escalations and assist team members in resolving objections effectively. 
• Helping the registered users of shiksha.com (students / parents) to take the unbiased and informed decision on making the right choices for institutes to enroll for higher studies. 
• Understand their requirements in-terms of courses, college or university preference, course duration, fee structures and other criterions. 
• Ensure conversions of potential online leads from the domestic section of the portal by virtual connects (Calls/Skype/whatsapp) into confirmed applications / admissions in the partner universities / Institutions 
• Coordinate and maintain a strong relationship with students, institutions, universities and university spocs. 
• Demonstrate expertise for counseling and shortlisting of colleges/ universities according to the student profile and ensure documentation. 
• Maintain weekly/monthly reports and process related matrices showing progress on student conversions/target achievement 

Required Skills:

• Excellent communication both verbal and written 
• Team Handling Experience 
• Excellent communication both verbal and written 
• Experience in education counselling 
• Sales acumen and target orientation 
• Documentation and customer engagement 

Title: Team Lead (Student Success)

Required Educational Qualification: Any Graduate or Postgraduate

Desired Experience: 5 - 9 years

Job Objective:

• Lead, mentor and supervise a team of 8-10 sales callers to achieve individual and team sales targets.  
• Monitor team performance, analyze key metrics and publish regular performance reports. 
• Give regular feedback to team to improve product knowledge, sales techniques and Student  
• handling skills.  
• Motivate and encourage team members to maintain high energy levels and focus on achieving  targets . 
• Handle escalations and assist team members in resolving objections effectively. 
• Helping the registered users of shiksha.com (students / parents) to take the unbiased and informed decision on making the right choices for institutes to enroll for higher studies. 
• Understand their requirements in-terms of courses, college or university preference, course duration, fee structures and other criterions. 
• Ensure conversions of potential online leads from the domestic section of the portal by virtual connects (Calls/Skype/whatsapp) into confirmed applications / admissions in the partner universities / Institutions 
• Coordinate and maintain a strong relationship with students, institutions, universities and university spocs. 
• Demonstrate expertise for counseling and shortlisting of colleges/ universities according to the student profile and ensure documentation. 
• Maintain weekly/monthly reports and process related matrices showing progress on student conversions/target achievement 

Required Skills:

• Excellent communication both verbal and written 
• Team Handling Experience 
• Excellent communication both verbal and written 
• Experience in education counselling 
• Sales acumen and target orientation 
• Documentation and customer engagement