Team Lead - EMI Collections

About Us

We are Resollect, a fast-growing fintech startup building a full-stack collections and recovery operating system for the ₹80,000 Cr+ debt recovery market. Our platform unifies legal, field, and digital recovery operations, transforming how banks, NBFCs, HFCs, and fin-techs manage overdue accounts, especially in secured lending.

Role Overview

We are seeking a highly driven, detail-oriented professional to lead our dialer operations, oversee real-time MIS reporting, and manage a dynamic team of 25–30 tele-callers.

This is a high-responsibility role at the intersection of operations, analytics, and people management – ideal for someone who thrives in a fast-paced startup environment and wants to make a measurable impact.

Key Responsibilities

Dialer Operations

• Manage and optimize daily dialer system performance (Ozonetel/Exotel or similar).
• Configure call flows, campaigns, and agent allocations.
• Monitor uptime, connectivity, and productivity; troubleshoot issues promptly.

MIS & Analytics

• Build structured dashboards and reports for real-time tracking.
• Deliver daily/weekly/monthly reports to stakeholders.
• Ensure accuracy, identify gaps, and recommend improvements.

Team Leadership

• Lead and mentor a team of 25–30 tele-callers.
• Drive daily targets, SOP adherence, and call quality.
• Provide coaching, feedback, and resolve escalations.

Cross-Team Collaboration

• Work closely with recovery managers, product, field, and legal teams.
• Support ad-hoc reporting and management requests.

Ideal Profile

• Minimum 3 years of experience in dialer operations and MIS reporting (preferably Ozonetel/Exotel).
• Hands-on experience managing call center teams in high-volume environments.
• Strong background in Excel, Google Sheets, CRM tools, and analytics.
• Excellent problem-solving, leadership, and communication skills.
• Proficiency in Kannada & English, additional languages are preferred but not mandatory.
• Startup mindset – hands-on, adaptable, and execution-driven.

Why Join Us

• Competitive compensation and incentive structure.
• Tech-enabled, automation-first workflows.
• Fast-track career growth with ownership and visibility.

Apply now to join Resollect and help build the future of collections!

Job Type: Full-time

Pay: ₹50,000.00 - ₹70,000.00 per month

Experience:

• team lead - Emi collections: 3 years (Required)

Language:

• Kannada (Required)

Location:

• BTM Layout, Bengaluru, Karnataka (Required)

Work Location: In person