Team Lead - Customer Service

Summary

Roles And Responsibilities

• Lead a team of customer service representatives to ensure the delivery of high-quality services to our customers
• Develop and implement strategies to improve customer satisfaction and loyalty
• Monitor team performance and provide coaching and feedback to enhance productivity
• Handle escalated customer inquiries and complaints in a professional and efficient manner
• Collaborate with other departments to resolve customer issues and improve the overall customer experience
• Ensure that team members are trained and equipped with the necessary tools and resources to succeed
• Maintain accurate records of customer interactions and provide regular reports to management
• Stay current on industry trends and best practices in customer service
  

Qualifications

• Bachelor's degree in business administration or related field
• 5-6 years of experience in customer communications, with at least 2 years in a leadership role
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and a customer-focused mindset
• Proficiency in CRM software and Microsoft Office suite
• Ability to work well under pressure and in a fast-paced environment