Team Lead

Job Description Job Title: Project Manager / Team Lead ? IT Operations (Manufacturing Industry) Location: Ranjangaon : Pune ? Work Mode: Onsite (Working days, offs, and shift timings as per MSA) Role Overview: We are looking for a seasoned Project Manager / Team Lead ? IT Operations to lead and manage PAN India IT operations for a premier client in the manufacturing industry. Based in Pune, the role involves managing a team of 38+ IT professionals across Service Desk, Software Asset Management (SAM), Hardware Asset Management (HAM), Local IT, and Remote IT support. Key Responsibilities: ? Oversee day-to-day IT operations across multiple sites (remote and onsite). ? Lead service delivery across Service Desk, SAM, HAM, and IT support teams. ? Monitor ticket resolution, enforce SLA compliance, and conduct regular performance reviews. ? Define SLAs aligned with customer requirements and business expectations. ? Prepare and deliver Weekly Business Review (WBR) and Monthly Business Review (MBR) presentations covering SLA performance, gaps, and action plans. ? Collaborate with Talent Acquisition to manage hiring and reduce attrition; ensure team engagement and stability. ? Coordinate with external vendors/subcontractors for AMC, break-fix support, and asset management services. ? Drive accurate and timely Physical Asset Verification (PAV), inventory audits, and compliance reporting. ? Identify operational gaps and lead continuous improvement initiatives. ? Maintain high levels of stakeholder communication and customer satisfaction. Required Skills & Qualifications: ? Bachelor?s degree in Information Technology, Computer Science, or a related field. ? 8+ years of experience in IT operations, with at least 3 years in a leadership or project management role. ? Strong hands-on experience with ITSM tools (preferably ServiceNow) and knowledge of ITIL framework. ? Proven track record in SLA governance, team leadership, and client reporting. ? Experience preparing and delivering MBRs/WBRs to internal and external stakeholders. ? Excellent leadership, interpersonal, and communication skills. ? Ability to work under pressure, manage large distributed teams, and resolve escalations effectively. ? Prior exposure to manufacturing IT environments or multi-location operations is a strong advantage. Mandatory Skills PROJECT MANAGEMENT Skills to be evaluated on PROJECT MANAGEMENT