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Hexaware Technologies
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Team Lead - BPS

Team Lead - BPS

Hexaware Technologies

5 - 10 years

3 - 7 Lacs

pune chennai bengaluru

Posted:4 hours ago| Platform:

Apply

Skills Required

non voice process bps customer service kpo bpo non voice international bpo back office operations accounting customer support technical support data entry finance us mortgage

Work Mode

Work from Office

Job Type

Full Time

Job Description

Education

- Mandatory: Graduate

Experience

- Min 18 months experience as Team Lead, Overall 5+ year's experience.

Job Responsibilities:

Ensure adherence to contractual Service Level Agreements (SLAs) by monitoring team performance and implementing corrective actions as necessary to meet targets.

Analyze existing work practices, including systems and procedures, to identify areas for improvement and optimize team efficiency.

Handle all team-related issues, including people management, conflict resolution, and administrative tasks, to maintain a productive work environment.

Exhibit excellent leadership qualities to guide, motivate, and develop team members, fostering a culture of high performance and continuous improvement.

Manage client expectations through exceptional English verbal communication skills, ensuring clear, concise, and professional interactions.

Spearhead the team by setting clear goals, providing regular feedback, and facilitating training and development opportunities.

Collaborate with cross-functional teams to address operational challenges and implement best practices.

Prepare and present regular reports on team performance, including key metrics and improvement initiatives, to senior management.

Experience in implementing process improvement initiatives to enhance overall team efficiency and productivity.

Ability to adapt to a dynamic work environment, demonstrating flexibility and resilience in managing changing priorities and workloads.

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Hexaware Technologies

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Navi Mumbai Maharashtra

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Team Lead - BPS